Deepti Gill
Surrey,BC
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
6
6
years of professional experience
Work History
Front Office Manager
United Collosion Autobody
02.2024 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
Cashier
D' Mart
11.2020 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shift Manager
BurgerKing
04.2019 - 03.2020
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Crew Member
MacDonalds
05.2018 - 02.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Diploma - Digital Business Management
Cambria College
Richmond, BCBachelor of Arts - Economic Studies
Guru Nanak Dev University
Jalandhar, India04.2013
Skills
- Effective Multitasking
- Workflow Optimization
- Customer Service
- Customer Relations
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Front Office Manager
United Collosion Autobody
02.2024 - Current
Cashier
D' Mart
11.2020 - 12.2022
Shift Manager
BurgerKing
04.2019 - 03.2020
Crew Member
MacDonalds
05.2018 - 02.2019
Diploma - Digital Business Management
Cambria College
Bachelor of Arts - Economic Studies
Guru Nanak Dev University
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