Deepti Andrade

Handled emails, calls and social media channels.

Helped parents of differently abled children apply for scholarships.

Created customer profiles on Microsoft Dynamics (CRM).

Resolved customer issues, found best solutions, and delivered exceptional customer service.

Identifying and assessing customer problems in straightforward situations using standard protocol.

Followed standardized customer service procedures.

Used communication skills to exchange,clarify product and processing information.

Utilizing and broad knowledge of basic product suite to address customer inquiries.

Impacting team results through the quality of services or information provided to customers.

Worked closely with hiring managers to understand staffing needs and developed recruitment strategies to hire niche and highly sought after candidates.

Used Applicant Tracking System, JobDiva and client CRM such as Fieldglass.

Used various recruitment techniques and broadened my network through referrals for both for contract and permanent positions.

Researched industry trends and market data to assist client’s compensation decisions and maintain their competitive edge in the job market.

Preformed pre-screening and qualifying of potential candidates.

While working within a high-volume environment, was responsible for calling up to 20 candidates a day and adding candidate notes, skills matrix, and qualifying questions within JobDiva.

Assisted customers in determining which products and services best fit their needs and interests.

Promoted the sale of merchandise.

Maintained awareness of all product specifications, promotions and advertising

Maintained inventory and provided customer service.