DEEPTHY ELDHOSE
Niagara Falls,Ontario
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications. Seeking an exciting and challenging position as an Office Administrator within the reputed facility where the extensive medical, professional and practical experience may be fully utilized.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Office Administrator
Monarch Memory Care
2022.06 - 2023.04
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed residents inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized resident flow within clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
- Contributed to positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
- Reviewed and sent medical records to other physicians upon request.
- Oversaw office records and maintained strict document control.
- Maintained strict confidentiality of sensitive resident data in accordance with applicable laws, regulations, and ethical guidelines.
- Pulled charts and prepared for nurse and doctor assessment.
- Reduced errors in billing and insurance claims processing by maintaining accurate resident records and staying updated on industry regulations.
- Maintained safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
- Assisted in budget planning for medical office by analyzing financial data, identifying cost-saving opportunities, and making recommendations to administrators.
- Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Trained all new employees on records management system.
- Facilitated compliance with healthcare regulations such as HIPAA by conducting periodic audits of record-keeping practices, privacy policies, and staff training programs.
- Evaluated employee performance regularly through constructive feedback, offering support for professional development opportunities when appropriate.
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
- Coordinated with healthcare professionals to ensure timely resident care, optimizing clinic workflow.
- Streamlined billing processes for faster insurance claim handling, improving cash flow.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed policies and procedures for effective pharmacy management.
- Successfully negotiated client contract renewals to create increased revenue.
Personal Support Worker and UCP
Monarch Memory Care
2019.08 - 2021.06
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to appropriate medical staff.
- Conducted light housekeeping duties to maintain clean and comfortable living space for patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Built strong relationships with clients to deliver emotional support and companionship.
- Documented vitals, behaviors, and medications in client medical records.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Collaborated with healthcare professionals to develop customized care plans for individual patients.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Guided patients to restroom to support bladder and bowel relief requirements.
Registered Nurse
St. Mary's Hospital
2014.09 - 2016.09
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in training and mentorship of new nursing staff members, contributing to positive work environment and high-quality patient care.
- Prevented spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as liaison between healthcare team and loved ones.
- Promoted culture of safety within healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Evaluated patient histories, complaints, and current symptoms.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Monitored patient reactions after administering medications and IV therapies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Recorded details regarding therapies to keep patient charts updated.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
Education
RN-Critical Care Nursing - Post Graduate Program -
Niagara College
Welland, ON04.2018
Gerontology - Post Graduate Program -
Niagara College
Welland, ON04.2017
Bachelor of Science - Nursing
PES Medical College
Andhra Pradesh, India04.2014
Skills
- Proficient in MS word, Excel and Power Point.
- Customer Service
- Strong Communication Skills
- Attention to Detail
- Understanding of medical terminology
- Multitasking
- Organizational Skills
- Team Collaboration
- Bookkeeping
- Accounting
- Staff Scheduling & Employee Supervision
- Staff Training and Development
- Adaptable to change
- Time Management Capabilities
- Inventory Control Expertise
Certification
- UCP trained certificate
- Certificate in First Aid
- Certificate in CPR
- Certificate in GPA
- Certificate in Food and Safety Handling
- Certification in RN - Critical Care Nursing
- Certification in Gerontology
- Degree certification in Nursing (Bachelor of Nursing)
Languages
English
Hindi
Malayalam
Tamil
References
Lisa Jansen, Operations Manager, Monarch Memory Care, Niagara Falls, +1 289 407 2834, liselottejansen@yahoo.ca
Timeline
Medical Office Administrator
Monarch Memory Care
2022.06 - 2023.04
Personal Support Worker and UCP
Monarch Memory Care
2019.08 - 2021.06
Registered Nurse
St. Mary's Hospital
2014.09 - 2016.09
RN-Critical Care Nursing - Post Graduate Program -
Niagara College
Gerontology - Post Graduate Program -
Niagara College
Bachelor of Science - Nursing
PES Medical College
- UCP trained certificate
- Certificate in First Aid
- Certificate in CPR
- Certificate in GPA
- Certificate in Food and Safety Handling
- Certification in RN - Critical Care Nursing
- Certification in Gerontology
- Degree certification in Nursing (Bachelor of Nursing)
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