Summary
Overview
Work History
Education
Timeline
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DEEPTHI SAJAN ALAPPATT

19 Hogan Street, Ottawa,Ontario

Summary

Motivated and detail-oriented professional with 2+ years of experience in administrative support, customer service, and hospitality. Skilled in managing multiple tasks, enhancing customer satisfaction and optimizing inventory. Strong communication, organizational, and problem-solving skills, with a proven ability to adapt quickly and contribute to team success.

Overview

5
5
years of post-secondary education

Work History

Assistant Manager

Suzy Shier
  • Lead and coordinate the sales team and cashiers, assign tasks, prepare work schedules, and ensure efficient store operations to meet sales goals
  • Address customer inquiries and complaints, resolve operational issues like inventory shortages, and maintain a high level of customer service to ensure a positive shopping experience
  • Maintain accurate inventory records, manage stock levels, place orders, and ensure proper handling of merchandise to avoid stockouts or overstock situations
  • Recruit, hire, train, and provide ongoing performance feedback to staff, ensuring a well-trained team and supporting continuous development
  • Oversee daily store operations, including opening and closing procedures, visual merchandising, maintaining cleanliness and store image, managing escalated issues, and implementing marketing strategies

Shift Lead Supervisor

SoftMoc
  • Open and close the store in strict adherence to company policies and established procedures
  • Oversee store security operations, consistently following all safety protocols and procedures
  • Manage cash handling procedures and perform daily sales reconciliation to ensure financial accuracy
  • Supervise daily operations, delegating tasks as necessary to ensure efficient and effective store performance
  • Contribute to driving sales by proactively engaging with customers and providing product recommendations


Babysitter

Canadian Nanny Service
  • Always ensure the safety and well-being of children, actively supervising them in both indoor and outdoor environments
  • Organize and engage children in age-appropriate activities, fostering their development through educational, creative, and recreational tasks
  • Prepare nutritious meals and snacks, and assist with personal hygiene needs, including dressing, bathing, and maintaining cleanliness
  • Monitor and guide children's behavior, promoting positive habits and social skills while managing any conflicts or challenges that arise


Education

Project Management -

Conestoga College
Kitchener, ON
01.2024 - 08.2024

Human Resource -

Humber College
Toronto, ON
09.2022 - 04.2023

Bachelor of Technology - Electronics & Communication

Lourdes Matha College of Science & Technology
India
04.2014 - 06.2018

Timeline

Project Management -

Conestoga College
01.2024 - 08.2024

Human Resource -

Humber College
09.2022 - 04.2023

Bachelor of Technology - Electronics & Communication

Lourdes Matha College of Science & Technology
04.2014 - 06.2018

Assistant Manager

Suzy Shier

Shift Lead Supervisor

SoftMoc

Babysitter

Canadian Nanny Service

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DEEPTHI SAJAN ALAPPATT