DEEPTHI RADHAKRISHNAN
970 Ledbury Crescent
Summary
Experienced operations officer at TD Bank's Registered Products and Compliance Department with over 9 years of professional experience in the banking industry, both within and outside of Canada. Thrives in a fast-paced, high-pressure environment, collaborating closely with a team to handle a substantial workload while consistently maintaining exceptional quality standards. Proven ability to build and maintain strong client relationships, resolve conflicts, and exhibit exceptional organizational skills. Takes proactive ownership of customer service escalations to deliver effective resolutions. Demonstrates proficiency in coordinating with internal and external stakeholders to ensure operational efficiency and effectiveness. Result-oriented with strong problem-solving and analytical skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Officer
TD Bank
12.2023 - Current
- Conduct Quality Control checks for the GICs purchased and renewed
- Played a key role in testing calls for RSP closures
- Identified gaps in GIC Purchase/Renewals procedures and reported to the management
- Identified and reported automation-failed JIRA tickets to management for further review and escalations
- Supported the team with a Job aid for GIC purchases
- Played an instrumental role in testing for GARI automation process
- Provided training to multiple team members and enabled them to work smoothly on different processes such as RSP closures, contribution errors, GIC purchases/Renewals and year-end reports
- Ensured timely completion of all the assigned year-end reports RSP to RIF rollovers, Income Fund Summary Report, Bank of Canada Report
- Processing of any exception requests related to LIF/RIF/Bankruptcy
- Any other work assigned by the team manager from time to time
Operations Officer
TD Bank
02.2023 - 12.2023
- Company Overview: Kelly Services (Contract Position)
- Processed the purchase, renewal, and withdrawal of GIC accounts as per SLA
- Played an instrumental role in testing of JIRA automation process for GIC purchase
- Prioritized daily tasks assigned and ensured 100% productivity
- Conducted KYC checks and ensured customer profile is compiled before opening GIC
- Processed RSP withdrawals and contribution error tickets from JIRA as per SLA
- Conducted compliance checks for RESP accounts opened through the branch and ensured the files aligned with the established guidelines and procedures
- Send deficiency emails to the branch if the RESP accounts are not in line with the regulatory standards
- Maintained logs of activity and updated the tracker daily
- Compare data with source documents, or re-enter data in verification format to detect errors
- Issue draft requests for RSP withdrawals
- RPC,TD Bank (Contract Position)
Administrative Assistant
Team Prosper Solutions Inc.
12.2022 - 02.2023
- Company Overview: Canada
- Set up and maintain manual and computerized information filing systems
- Prepared, Key in, edited, and proofread correspondence, invoices, financial reports, presentations, brochures, publications, reports, and related material from machine dictation and handwritten copy
- Responded to customer inquiries via telephone, and email and replied on a timely basis
- Scheduled and confirmed appointments and meetings with the employer
- Compiled data, statistics, and other information to support research activities
- Organized meetings and training sessions
- All other administrative functions such as preparation of expense reports, presentation for meetings, and flyers/promotional materials
- Generated KYC, trade tickets and followed up with customers
- Canada
Assistant Manager
South Indian Bank Ltd
01.2015 - 10.2022
- Company Overview: India
- Served as product manager for Forex card-Streamlined and centralized the issuance of Forex cards through BPM which further helped in audit and compliance requirements and led to an increase in income by 30%
- Project Coordinator for digitalizing the Direct Debit Procedure of the bank in collaboration with Bajaj Finserv which helped in going to a paperless process and rise in income by 70%
- Played an instrumental role in revamping the e-commerce platform SIBermart for the bank further leading to a rise in income by 60%
- Instrumental in implementing the centralization of NPS, and APY products of the bank wherein defined the overall requirements/strategies
- Effectively reviewed credit portfolio within the bank which includes collection, documentation, and processing of retail loan applications through Loan Management Software (LMS)
- Liaised with solicitors and the legal department of the bank to vet the loan documents
- Continuously monitored loan accounts, prepared and dispatched renewal notices to overdue customers, and followed up with them to avoid slippage to non-performing assets/credit loss
- India
Education
Master of Business Administration -
Cochin University of Science and Technology
01.2014
Bachelor of Commerce - Finance and Taxation
Bharata Mata College
01.2012
Skills
- Microsoft Office,JIRA, HOST, S3 and RPM
- Good Communication and Problem-solving skills
- Attention to detail
- Quick learner and Team player
- Organizational skills
Certification
Junior Associate of Indian Institute of Bankers, 2016
Highlights And Achievements
- Played lead role in testing calls for various automation process for JIRA, GARI, RSP closures and identified key areas of improvement for the project’s success.
- Trained multiple officers equipping them with the knowledge and skills to work on various processes.
- Created job aid for the smooth running of JIRA purchases.
- 100% QC in the audit.
- Above and Beyond winner during the fiscal year 2024 and 2025.
- Awarded Legendary win for Q1 of fiscal year 2025.
Languages
English
Full Professional
Timeline
Operations Officer
TD Bank
12.2023 - Current
Operations Officer
TD Bank
02.2023 - 12.2023
Administrative Assistant
Team Prosper Solutions Inc.
12.2022 - 02.2023
Assistant Manager
South Indian Bank Ltd
01.2015 - 10.2022
Bachelor of Commerce - Finance and Taxation
Bharata Mata College
Master of Business Administration -
Cochin University of Science and Technology
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