Summary
Overview
Work History
Education
Skills
Certification
Extracurricular Activities
Projects
Languages
Timeline
Generic

Deepthee Priyaa Mahendran

Guelph,ON

Summary

Dynamic and customer-focused individual with a passion for providing exceptional service and driving sales. Seeking to leverage strong communication skills and product knowledge to contribute to the customer experience at Staples Canada as a Sales Area Representative.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Programmer Analyst

Cognizant
07.2021 - 12.2022
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Provided ongoing support for users experiencing issues or requiring assistance with application functionality.
  • Contributed to successful project completion with effective time management and prioritization skills, meeting tight deadlines consistently.
  • Collaborated with cross-functional teams to ensure seamless integration of new features into existing applications.
  • Identified opportunities for process improvement within the development team, implementing changes that led to increased efficiency and collaboration among members.
  • Provided technical support using knowledge of complex technology to solve problems and support new projects.
  • Communicated complex technical concepts clearly to non-technical stakeholders during project discussions and progress updates.

Intern

Cognizant
03.2021 - 06.2021
  • Trained in C#, SQL, DBMS, ASP.Net MVC Core, etc
  • Developed online website using HTML, CSS, JavaScript, and SQL server.
  • Participated in workshops and presentations related to projects to gain knowledge.

Retail Sales Associate

Reliance Digital
11.2018 - 06.2019
  • Demonstrated exceptional customer service by assisting customers with product selection and inquiries, resulting in a 15% increase in customer satisfaction scores.
  • Utilized strong product knowledge to recommend solutions that catered to customers' needs, leading to a 10% increase in average sales per customer.
  • Maintained a clean and organized retail floor, ensuring compliance with company merchandising standards.

Education

Master's In Engineering (Meng)- Computer - Computer Engineering

University of Guelph
Guelph, Canada
04.2024

Bachelors in Computer Science and Engineering -

Anna University
Chennai, India
01.2021

Skills

  • Strong ability with customer service and sales
  • Ability to resolve customer concerns in a diplomatic manner
  • Excellent communication skills, able to engage customers effectively using a variety of mediums
  • Detail-oriented with a focus on operational excellence and maintaining store standards

Certification

  • Cloud Computing Basics(101); The Data Scientist's Toolbox; Getting started with AWS machine Learning: Coursera
  • Python: Kaggle
  • Blockchain: Understanding its uses and implications; edX
  • Data Engineering Foundations; LinkedIn Learning

Extracurricular Activities

Innovative Idea Competition 2019 on Smart Education System by IIC of RMK Attended implant training at Hewlett Packard Enterprise on Networking Participated in the I-TEC Conclave on the 4th and 5th of January 2020 at REVA University, Banglore An active member of ECO Club of Anna University

Projects

Collision Detection and Avoidance Using IoT on Highways, Identifies vehicles in the path and sends a prior notification to drivers. It uses GPS to track the speed, distance, and direction of vehicles and IOT to transmit information to vehicles. Hence it will avoid any occurrence of a collision, which in turn decreases the accident rates on highways. Hautecoture - An online shopping website and Restaurant menu site, A single-page website that displays content according to the user's device like mobile, laptop, etc, and a time displaying site.

Languages

English
Native or Bilingual

Timeline

Programmer Analyst

Cognizant
07.2021 - 12.2022

Intern

Cognizant
03.2021 - 06.2021

Retail Sales Associate

Reliance Digital
11.2018 - 06.2019

Master's In Engineering (Meng)- Computer - Computer Engineering

University of Guelph

Bachelors in Computer Science and Engineering -

Anna University

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Deepthee Priyaa Mahendran