Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Deepshikha Sidhu

Brampton,ON

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Manager

Popeyes Lousiana Kitchen
08.2021 - 04.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Supervisor

Esso Gas Station
01.2022 - 06.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Collected, arranged, and input information into database system.

Cashier

Tim Hortons
06.2021 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Operated cash register to record transactions accurately and efficiently.

Warehouse

Give And Go
09.2021 - 01.2022
  • Maintained a clean and organized work area, contributing to an efficient and safe working environment.
  • Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency.
  • Reduced product damages with proper handling techniques and training for warehouse staff.

Customer Service Representative

Fusion Bpo
02.2019 - 05.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Computer Programming - IT Network Security

Lambton College of Applied Arts And Technology
North York
01.2022

Computer

Advance Diploma Computer Application
Punjab, Jalandhar
04.2019

Non Medical - Engineering

Tahsil School
Punjab, Nakodar
04.2017

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Languages

English
Full Professional

Timeline

Supervisor

Esso Gas Station
01.2022 - 06.2023

Warehouse

Give And Go
09.2021 - 01.2022

Manager

Popeyes Lousiana Kitchen
08.2021 - 04.2024

Cashier

Tim Hortons
06.2021 - 04.2022

Customer Service Representative

Fusion Bpo
02.2019 - 05.2020

Computer Programming - IT Network Security

Lambton College of Applied Arts And Technology

Computer

Advance Diploma Computer Application

Non Medical - Engineering

Tahsil School
Deepshikha Sidhu