Deep Raj Rai

• Resolving around 20 customer complaints on daily basis with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Developing rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
• Billing around 50 customers with their purchases with accuracy on daily basis and handling their queries regarding the discrepancies in prices of product arising due to multiple prices of the same product in different stores.

· Maintain an efficient system of policies that adequately control treasury activities.

· Daily analysis of bank accounts to ensure sufficient funds are available to cover operational and capital investment needs of the company.

· Act as Key member of the Co. to Co- Ordinate with bank for smooth day to day banking management, resolve banks queries, provide necessary KYC Documents as on when needed.

· Reviewing the reconciliation of credit card and cash collections in SAP on Daily Basis.

· Manage daily accounting and reporting activities in conjunction with the monthly and annual financial close process by reviewing the various general ledgers.

· Monitor and manage property cash flow and coordinate the appropriate timing of issuing payment to vendors, sales agents and refunds to customers.

· Assist property manager in preparing and monitoring the monthly and annual budget through variance analysis in comparison to revenue goal.

· Recommend to management the implementation of policies, procedures, process and controls based on continuous analysis of current accounting process.

• Preparation of monthly payroll of 30 employee's of Burjeel Medical Center, Al Ain branch.
• Preparation of bank reconciliation statement on monthly basis for 2 bank accounts and cash reconciliation of 10 departments on daily basis.
• Booking of 10 invoices on daily basis and preparing the ageing report of the vendors on weekly basis.
• Reconciliation of billed insurance claims on daily basis with 5 Insurance company's statement and maintaining the ageing report.