Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Deepkumar Chaudhary

Windsor,Ontario

Summary

An experienced customer service professional, I aim to obtain a challenging opportunity in the field of customer service and support where I can utilize my skillset to deliver a superior user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Help Desk Support

AUM Telecom
11.2019 - 11.2020
  • Identify customer needs and provide the best solutions to their technical problems over the phone.
  • Listen attentively to customer needs to ensure a positive customer experience.
  • Handle complaints, process orders, and provide information about the organization's products
  • Delivered help desk support for regional user and worked with global service desk team to address repeat issues.

Help Desk

Saint Clair College
09.2021 - 04.2022
  • My job was to help the juniors with any kind of technical problems during their online lectures and it was a part of my course projects.
  • Solving student’s queries regarding system configuration, Networking and Network administration, word, and Excel.
  • Creating routine reports for every technical difficulty faced and resolved during a lab.

Technical Support Advisor

Sutherland
06.2022 - 01.2023
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.
  • Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
  • Increased team productivity with regular training sessions on emerging technologies and software updates.
  • Troubleshooting basics and routine customer issues that are technical, including hardware, software, networking, or other designated products.

Quality Auditor

Sybridge Technologies
02.2023 - Current
  • Enhanced product quality by conducting thorough audits and identifying areas for improvement.
  • Streamlined audit processes for greater efficiency, reducing time spent on each evaluation.
  • Collaborated with production teams to implement corrective actions and improve manufacturing processes.
  • Identified discrepancies in product specifications and collaborated with engineering teams to resolve issues.
  • Root cause investigation for non-conformities and product disposition.
  • Assist in training personnel directly involved with production/quality issues.
  • Complete in-process duties by the quality standards.



Education

Certificate - Technical Support Fundamentals

Coursea / Google
Online
04.2024

Diploma - Computer System Technician Networking

ST Clair College
Windsor, ON
05.2022

Skills

  • Configuring Devices
  • Reading Technical Manuals
  • Organizational Skills
  • Resolving Problems and Incidents
  • Customer Satisfaction
  • Switches and Routers
  • Microsoft Windows XP
  • Microsoft 7,8,10
  • JavaScript
  • Linux OS
  • Desktop support
  • Service support
  • Technical Support
  • User Support
  • Technical Troubleshooting
  • Issue Troubleshooting
  • TCP/IP
  • Binary Code

Certification

  • Technical support Fundamentals.
  • Microsoft Excel.

Timeline

Quality Auditor

Sybridge Technologies
02.2023 - Current

Technical Support Advisor

Sutherland
06.2022 - 01.2023

Help Desk

Saint Clair College
09.2021 - 04.2022

Help Desk Support

AUM Telecom
11.2019 - 11.2020

Certificate - Technical Support Fundamentals

Coursea / Google

Diploma - Computer System Technician Networking

ST Clair College

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Deepkumar Chaudhary