Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deepka

Kitchener,Canada

Summary

Experienced dispatcher skilled in logistics coordination, fleet management, and customer service. Proficient in PeopleNet and Samsara systems for compliance and efficiency. Strong problem-solving and communication abilities to optimize transportation operations.

Overview

5
5
years of professional experience

Work History

Dispatcher

Trans Emerge Transport
07.2023 - 12.2024
  • Border crossing process (PAPS, ACE and PARS, ACI)
  • Managed PeopleNet and Samsara logbook systems for driver tracking and compliance
  • Have experience of Load link and booking loads.
  • Power DAT (Interstate load booking)
  • Avaal Border crossing Software
  • Rate Negotiation and customer service
  • Knowledge of Market rates

Volunteer Dispatcher

WALIA EXPEDITED INC
01.2022 - 08.2022
  • Coordinates daily scheduling of drivers and staff members ensuring the effectiveness of the workforce
  • Monitors driver departure times and reports the information accordingly
  • Coordinates customer deliveries with Drivers and notifies customers of delays or accidents
  • Answers phones, direct calls and handles all customer, warehouse, and driver inquiries
  • Summarizes and publishes results of quality checks and “on-time reporting"
  • Acts as key communicator between various departments regarding schedule changes and new account service
  • Performs other duties as required
  • ACI -ACE manifests

Dispatcher/Customer Service

Concentrix Philippines
06.2020 - 11.2021
  • Tracking and tracing the shipment Samsara logbook systems
  • Provide timely updates to customers
  • Assign drivers with equipment and paperwork for the pickup and delivery of freight
  • Ensure that all customer requirements from an on-time delivery standpoint are met
  • Resolve driver issues

Education

Graduate Diploma - Logistics and Supply Chain Management

Centennial College
Scarborough
04.2023

Bachelor of Science - Accounting Technology

STI College
Manila, Philippines
04.2021

Skills

  • Customer relationship management (4 years)
  • Schedule Co-ordinator (3 years)
  • Decision maker (3 years)
  • Problem solving abilities (4 years)
  • Multi tasking (4 years)
  • Microsoft Office (3 years)
  • Load link (2 years)
  • Customer service (4 years)
  • Communication skills (4 years)
  • Transportation management systems (2 years)
  • PeopleNet and Samsara Logbook Systems (2 years)
  • Negotiation (2 years)
  • Administrative experience (2 years)
  • Leadership
  • Analysis skills (2 years)
  • Dispatching (2 years)
  • Customer support
  • Microsoft Office Specialist (MOS) (Certification)
  • Dispatch (Certification)

Timeline

Dispatcher

Trans Emerge Transport
07.2023 - 12.2024

Volunteer Dispatcher

WALIA EXPEDITED INC
01.2022 - 08.2022

Dispatcher/Customer Service

Concentrix Philippines
06.2020 - 11.2021

Graduate Diploma - Logistics and Supply Chain Management

Centennial College

Bachelor of Science - Accounting Technology

STI College

Similar Profiles

CREATE PROFILE
Deepka