Deepinder Kaur Gill
Summerside,Canada
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building
Overview
2025
2025
years of professional experience
Work History
Administrative Support Assistant
Jawandsons pvt limited
Ludhiana, India
- Created and maintained spreadsheets for tracking data.
- Oversaw company database and verified accurate updates and proper file management.
- Directed customer inquiries to appropriate department personnel.
- Coordinated special projects as assigned by management team.
- Monitored daily time sheets ensuring accuracy of employees' hours worked.
- Managed incoming and outgoing mail, filing and meeting coordination.
Technical sales representative
Io Solutions Contact Center Inc.
Alberton, Canada
08.2023 - Current
- The agent will have to provide an excellent quality customer service and achieve the set sales targets under the supervision of the supervisor
- Ask the customer about the problem and solve it within a reasonable time limit and during the first contact
- Actively listen to customers and offer products and technical support to cater their internet needs
- Promote the different products and services
- Use the appropriate resources; programs and software to meet the customer's demands
- Complete accurate transactions in effective and precise manner with an attention to detail;
- Reach and attain sales objectives tailored to each client's needs to ensure that they are satisfied and content with the service provided;
- Receive and incorporate feedback on a regular basis, to improve your personal and professional development;
- Commit to being there for our customers and share our dedication in striving to deliver world class customer service and first call resolution;
Marketing Account Manager
6ix Management
Pickering, Canada
09.2022 - 04.2023
- Company Overview: This company deals with the #1 telecom company in Ontario which is Rogers
- Incident Management, Request Fulfillment, Access Management, Closure & Evaluation
- Created shared Inbox helping to manage multiple tickets efficiently at one point of time, Completed and aggregated documentation of the systems, policies, and procedures for the service desk
- Maintaining all the customer records like databases
- To promote and sell products to existing and new clients
- Identify and solicit prospective clients, working on a lead list provided by the employer
- To provide estimated cost of installing a new product or service based on clients' need
- Write and submit accurate orders for new and existing clients
- Design customized, cost-effective solutions for the clients
- To assist the clients for troubleshooting in technical problems in equipment and products
- Develop reports and visuals as part sales presentation to illustrate benefits from use of service
- Supervise and train the newly hired telecommunications sales representatives and sharing best practices with them
- Manage customer concerns with the objective of maintaining positive customer relationships with an organization
- This company deals with the #1 telecom company in Ontario which is Rogers
Resident worker at household
Voluntary Supportive concept for families in community and 3 six nations house
Scarborough, Canada
- To serve the elderly people living upstairs with their daily tasks and voluntary work and even in general supervised 25 resident in neighborhood while going on collective community gatherings
- Organized and created meals for the individuals living in the community
- Monitored and assisted resident through individual plans
- Run errands for them
- Manage money by paying their bills and helping with other stuff
- Assisted them with basic and daily activities
- Helped build important life skills
- Reported resident medical conditions
- Communicating with them and going on walks
- Monitored and maintained cleanliness and organizing their stations
Resident Care Giver
Heavenly Homes Asra Old Age home
Ludhiana, India
- To foster a compassionate and supportive environment for the residents and helping them with emotional support and demonstrate friendliness, respect and willingness whenever needed
- Providing personalized care to residents including meal preparation, dementia care, senior care, and medication administration
- Assisting residents with activities of daily living and maintaining a clean and safe environment
- Offering companionship and emotional support to residents
- Collaborating with healthcare professionals to ensure the best possible care for residents
- Documenting resident progress and any changes in their condition
- Following care plans and instructions provided by supervisors
- Participating in team meetings and training sessions as required
Education
Computer Programming (CPP) -
Seneca College
Toronto, CANADA08.2022
Diploma in Information Technology -
Mastermind Institute
Barnala, INDIA03.2021
Skills
- Emotional and Social support
- End user support
- Mail handling
- Software diagnostics
- Administrative procedures
- Output Monitoring and Reporting
- Planning & Organization
- Time Management
- Adaptability
- Problem Solving
- Teamwork
- Empathy
- Courteous and strong mindset
- Effective work habits
Timeline
Technical sales representative
Io Solutions Contact Center Inc.
08.2023 - Current
Marketing Account Manager
6ix Management
09.2022 - 04.2023
Resident worker at household
Voluntary Supportive concept for families in community and 3 six nations house
Resident Care Giver
Heavenly Homes Asra Old Age home
Administrative Support Assistant
Jawandsons pvt limited
Computer Programming (CPP) -
Seneca College
Diploma in Information Technology -
Mastermind Institute
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