Deepinder Tuteja
Surrey,Canada
Summary
Dynamic and results-oriented professional with a proven track record at The Home Depot, excelling in customer service excellence and technical proficiency. Skilled in administrative support and adept at fostering team collaboration, I significantly enhanced operational efficiency and customer satisfaction. My expertise in Quick Book 2020 and commitment to high-quality service stand out, showcasing adaptability and a strong ability to communicate effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate/ Cashier
The Home Depot
Surrey, Canada
02.2020 - Current
- Provide exceptional customer service on the sales floor, addressing customer inquiries and assisting in product selection
- Handle transactions at the cashier desk and manage the self-assistance desk
- Maintain product knowledge to effectively up-sell and cross-sell products
- Answering customers' questions about goods and services
- Stocking shelves, cleaning and keeping the store organized
Office Assistant
STI Transport Inc.
Delta, Canada
06.2020 - 10.2022
- Using Quick Book 2020 for making Invoices and send to customers
- Doing Clerical Tasks such as filing, typing, copying, scanning etc
- Scheduling Appointments: Arrange meetings, appointments, or events for individuals or teams, ensuring they don't overlap and are efficient
- Calendar Management: Use scheduling software (Google Calendar, Outlook) to organize appointments and track deadlines
- Tracking Work Hours: Monitor employees' time, ensuring they record their start and end times, breaks, and overtime accurately
- Generate regular reports on employee attendance, overtime, and productivity, often for management review
- Processed company receipts, invoices, and bills, ensuring accuracy in all documentation
- Managed incoming customer calls, addressing product issues, billing inquiries, and general concerns
HR assistant
Dynamic cables
, India
11.2016 - 01.2018
- Company Overview: India
- Interviewing, selecting, and training new staff members to ensure they understand their roles, company policies, and customer service expectations
- Creating work schedules that align with store traffic, sales forecasts, and employee availability, while ensuring adequate coverage during peak hours
- Overseeing daily operations, ensuring staff adhere to store policies, providing guidance and motivation, and addressing performance issues when necessary
- Ensuring employees are trained in providing high-quality customer service, handling difficult situations, and maintaining a positive store environment
- Addressing employee disputes, concerns, and any issues that may arise during shifts to maintain a harmonious working environment
- India
Education
Masters of Business Administration (MBA) - Human Resource Management
01.2015
Bachelor of Technology (B.Tech) - Electronics and Communication
01.2013
Skills
- Administrative Support
- Customer Service Excellence
- Communication
- Technical Proficiency
- Adaptability
- Team Collaboration
Certification
- Basic Bookkeeping, 01/01/20
- Basic Security Training (BST) License, 01/01/21
Timeline
Office Assistant
STI Transport Inc.
06.2020 - 10.2022
Sales Associate/ Cashier
The Home Depot
02.2020 - Current
HR assistant
Dynamic cables
11.2016 - 01.2018