Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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MANPREET KAUR

MANPREET KAUR

Calgary,AB

Summary

Experienced Dispatcher with expertise in coordinating freight logistics and managing driver schedules. Proven ability to organize complex routes for timely deliveries, resulting in improved fleet efficiency. Skilled in effective communication and problem-solving, consistently resolving unforeseen challenges.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Truck Dispatcher

WhiteBird Trucking LTD
03.2024 - Current
  • Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Negotiated rates with carriers for cost-effective shipping options without sacrificing the quality or timeliness of deliveries.
  • Coordinated dispatching of 20 drivers to accomplish daily delivery requirements.

Healthcare Security

Pinakine Services
01.2023 - 03.2024
  • Maintained a secure environment by monitoring and controlling access to healthcare facilities.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Building Security Guard

Sriven Protection Services Ltd
07.2022 - 12.2022
  • Experienced security professional with expertise in surveillance, access control, and emergency response
  • Diligent and observant, focused on monitoring CCTV, conducting patrols, and responding promptly to security incidents
  • Customer-focused approach, dedicated to providing a safe and secure environment through effective access control measures
  • Team player with strong communication skills, aiming to work seamlessly with colleagues and stakeholders in maintaining building security

Customer Service Representative

Dollarama
01.2022 - 07.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

International Business Management -

Conestoga College
Kitchener, ON
09.2023

High School Diploma -

G.H.G Public School
Ahmedgarh
03.2020

Skills

  • Strong communication skills
  • Stress tolerance
  • Effective decision making
  • Deadline oriented
  • Advanced problem solving

Accomplishments

  • Promoted to Dispatcher within 4 months of hire due to handling and resolving a high-stress case effectively.
  • Accurately reported on drivers' arrival and departure times without a single error in more than 4 Months.

Certification

  • Dispatch & Freight Brokerage Training Certificate
  • Crisis Intervention & Verbal De-Escalation Certificate

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Truck Dispatcher

WhiteBird Trucking LTD
03.2024 - Current

Healthcare Security

Pinakine Services
01.2023 - 03.2024

Building Security Guard

Sriven Protection Services Ltd
07.2022 - 12.2022

Customer Service Representative

Dollarama
01.2022 - 07.2022

International Business Management -

Conestoga College

High School Diploma -

G.H.G Public School

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MANPREET KAUR