Deepika Thapar

• AI in Product Management: Explored applications of generative AI in product workflows, including AI-driven user personalization, support automation, and roadmap prioritization. Gained hands-on exposure to tools like ChatGPT, Notion AI, and Prompt Engineering techniques to enhance decision-making and efficiency.
• Advanced Product Analytics & Experimentation: Strengthened skills in Mixpanel, Amplitude, and VWO for A/B testing, behavioral analytics, funnel analysis, and user segmentation—driving more precise product decisions and improving feature adoption.
• Data Fluency for Product Strategy: Completed DataCamp coursework in SQL, stakeholder storytelling, and data visualization to craft compelling narratives and influence product direction through insights.
• Continuous Learning & Thought Leadership: Stay updated with evolving PM practices by following product leaders like Marty Cagan and Lenny Rachitsky; applying principles from Inspired, Empowered, and Build to modern product development.
• Mentorship & Community Engagement: Mentored aspiring PMs and international professionals on breaking into tech, resume building, and navigating interviews. Contributed to building inclusive product communities via Women in Product and Women in Tech events.

As a Product and Program Manager at Clariti, I oversaw end-to-end product lifecycle, optimized product features, and executed strategic initiatives within B2B SaaS and GovTech sectors. My role involved product management, program execution, and data-driven decision-making to enhance user experiences and business outcomes

• Product Lifecycle Management & User Engagement: Led end-to-end B2B SaaS product lifecycle management of Clariti's Digital Permitting Salesforce application, driving a 30% increase in user engagement through feature optimization and AI-driven personalization
• Product Strategy & Roadmap Development: Defined and executed Clariti's product strategy and roadmap roadmap priorities using stakeholder insights; launched cart journey and invoicing improvements that cut churn by 10%.
• User Experience & Product Design: Led UX enhancements by translating qualitative research and usage data into Figma prototypes, reducing interface friction by 5%.
• AI & Automation Initiatives: Implemented AI-powered chatbots and self-service workflows, reducing support tickets by 25% and improving issue resolution time through automated query handling.
• Cross-Functional Enablement & GTM Delivery: Drove collaboration across engineering, sales, and customer success to streamline delivery and reduce product cycle time by 15%.

In this role, I drove product strategy, UX improvements, and operational efficiency using data analytics and cross-functional collaboration at a leading online food delivery platform.

• International Expansion & Go-To-Market (GTM) Strategy: Drove product enhancements tailored to UK, AU, IE, and CA markets, resulting in a 6% increase in international order volume through regionalized features and scalable GTM plans.
• Cross-Functional Collaboration & A/B Testing: Launched courier onboarding and delivery app with engineering and UX teams, ensuring GDPR/SOC compliance. Ran A/B tests on onboarding flows that improved courier NPS by 12%.
• Data-Driven Roadmapping & Cost Optimization: Used SQL, cohort analysis, and Google BigQuery to prioritize initiatives that delivered $1M/month in operational cost savings.
• Agile Operations & Incident Automation: Reduced incident resolution time by 30% by automating alerting and sprint planning using Grafana, Slack, and JIRA, streamlining delivery ops.
• Objectives-Key Results (OKRs) & KPIs: Optimized KPIs such as cost per order and order volume using SQL, Google BigQuery, and Google Analytics, driving profitability gains of $0.20 per order.

In this role, I managed product lifecycles and delivered impactful solutions to B2B and B2C clients for a leading digital transformation service provider.

• SaaS Product Lifecycle & Workflow Automation: Managed SaaS product lifecycle across platforms like Shopify, HubSpot, and BigCommerce; streamlined workflows and automated operations, saving 30+ man-hours weekly for SMB clients.
• Digital Strategy & Performance Improvement: Executed product roadmaps leveraging A/B testing, heatmaps, and website performance tools; drove a 40% increase in digital engagement and conversion rates.
• Product Launch & Customer Experience: Launched a self-serve eLearning platform with integrated onboarding modules and eCommerce workshops for 70+ clients, improving customer education and time-to-value.

In this role, I Managed the product lifecycle for 14+ business lending products at one of the world’s largest financial institutions, driving roadmap execution, feature discovery, and user testing to enhance digital experiences.

• Roadmap Execution & Process Design: Defined and maintained the product roadmap for 14+ lending products; documented functional specs in JAMA and modeled workflows using EA SPARX to support stakeholder alignment.
• Feature Discovery & Experience Optimization: Spearheaded discovery and delivery of high-impact features such as a product selector tool and secure login center, enhancing digital experiences for millions of customers.
• UAT & Accessibility Compliance: Conducted end-to-end user acceptance testing for web and mobile platforms; improved overall usability by 15% and ensured full ADA accessibility compliance.

• As a Business Analyst, I worked with UK-based clients to analyze their requirements and provide guidance on the UK Pharmacy Retail Chain application (called Boots). I also ensured smooth operations by monitoring customer records, managing database jobs with SQL