Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

DEEPIKA SHARMA

Etobicoke,ON

Summary

Dynamic sales associate with a proven track record at Amazon, excelling in customer service and relationship building. Recognized for significantly enhancing customer satisfaction and mentoring team members. Adept at problem-solving and adhering to policies, while maintaining a flexible schedule to meet business needs. Committed to achieving goals in high-pressure environments.

Overview

9
9
years of professional experience

Work History

Sales Associate

Amazon
06.2022 - Current
  • Work varied hours, days, nights and weekends as business needs dictate.
  • Manage customer relations and customer services through daily communication and interaction.
  • Maximize customer interactions by promptly identifying needs and wants.
  • Increase customer satisfaction significantly within the department.
  • Mentor and coach other team members to meet daily goals.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Collaborated with team members to improve overall performance, sharing best practices, and offering support as needed.

Pharmacy Assistant

Pvitar Medical Hall
03.2021 - 04.2022
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
  • Selected, prepared, packaged and labeled prescriptions.
  • Entered and processed sale of prescription and other purchases using the cash register.

Beautician

Matrix Salon
01.2019 - 02.2021
  • Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
  • Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
  • Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Performed various beauty treatments for improved skin health, including facials, peels, and microdermabrasion.
  • Educated clients on proper skincare routines and product usage to maintain their desired look at home.

Administrative Assistant

IV Institutes
11.2015 - 10.2018
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Education

Bachelor of Science - Science

A.S. College
Khanna, India
04-2014

Skills

  • Customer service

  • Teamwork and collaboration

  • Time management

  • Problem-solving skills

  • Multi-tasking strength

  • Goal oriented

  • Relationship building

  • Flexible schedule

  • Meeting deadlines

  • Policy and procedure adherence

Timeline

Sales Associate

Amazon
06.2022 - Current

Pharmacy Assistant

Pvitar Medical Hall
03.2021 - 04.2022

Beautician

Matrix Salon
01.2019 - 02.2021

Administrative Assistant

IV Institutes
11.2015 - 10.2018

Bachelor of Science - Science

A.S. College

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