Deepika Sharma
Summary
Personable and proactive with passion for delivering exceptional guest experiences. Demonstrates solid understanding of customer service principles, coupled with strong communication and problem-solving skills. Committed to creating welcoming environment and ensuring high levels of guest satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Flying J Travel Center
08.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Sales Associate
Home Depot
02.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Supervisor
Freshco
04.2019 - 02.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Education
Community Support Worker - Community Support Worker
Western Community College
Surrey, BC03-2025
Associate of Arts - Liberal Arts And Sciences
Capilano University
North Vancouver01-2022
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Issue resolution
- Flexible schedule
- Documentation and reporting
- Cash handling experience
- Training and mentoring
- Time management
Languages
English
Hindi
Punjabi
Certification
- First Aid Certification May23,2024
- Food Safe May20,2024
- WHIMIS May10,2024
- NVCI December17,2024
Timeline
Guest Service Representative
Flying J Travel Center
08.2024 - Current
Sales Associate
Home Depot
02.2022 - 03.2023
Customer Service Supervisor
Freshco
04.2019 - 02.2022
Community Support Worker - Community Support Worker
Western Community College
Associate of Arts - Liberal Arts And Sciences
Capilano University
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