Deepika Sabarwal

• Worked professionally with team members and across departments to meet demands of high-volume environment.
• Checked and rechecked orders before packaging and shipping items.
• Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
• Prepared packages for shipment using appropriate packing materials to minimize potential damage during transit.
• Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
• Maintained a clean and safe work environment, adhering to OSHA safety guidelines at all times.

Coordinated and managed daily dispatch operations, ensuring efficient routing and timely deliveries.
• Communicated with drivers to monitor progress, address delays, and resolve any on-route challenges proactively.
• Managed account receivables, ensuring accurate billing and timely payment processing, reducing outstanding balances by maintaining strong client relationships.
• Developed new business opportunities through strategic outreach and fostering connections with potential clients.
• Utilized logistics software to track shipments, update customers, and maintain operational transparency.

In the capacity of a Customer Service Representative at Teleperformance, responsibilities included providing comprehensive support to customers and addressing their needs effectively. This role required adeptness in handling queries, resolving issues, and ensuring a high level of customer satisfaction. Delivered exceptional customer support, leading to enhanced customer satisfaction. Resolved inquiries and complaints promptly, ensuring efficient service. Worked collaboratively with team members to improve service quality. Delivered comprehensive technical support for Apple products (iPhones, iPads, AirPods) through live chat, ensuring swift issue resolution and high customer satisfaction. Diagnosed and troubleshot hardware and software issues while guiding customers through solutions with patience and clarity.
Maintained performance metrics, including response times and resolution rates, contributing to improved team KPIs. Demonstrated empathy and professionalism to turn challenging situations into positive customer experiences. Provided valuable process feedback to improve the overall support structure.