DEEPIKA RANA
Scarborough ,ON
Summary
Dynamic and dedicated communications professional with around 3 years of experience in both external and internal communication roles. Deeply passionate about leveraging communication as a vital component of business success. Possesses strong leadership skills and adaptability, capable of thriving in fast-paced environments. Well-versed in corporate social responsibility, sustainability initiatives, and the latest trends in the media landscape.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Axis Bank - India
India
06.2020
- Crafted compelling verbal, visual, and written communications in alignment with the company's brand, culture, and values, ensuring co-workers were informed, engaged, and empowered.
- Liaised with various departments to gather relevant product and service information, facilitating accurate and timely communication to customers.
- Supported marketing initiatives by developing and updating communication channels, maintaining focus on business goals, co-workers' needs, and customer trust.
- Led the creation and implementation of local marketing plans to drive sales, with a focus on catalogue, flyer distribution, and promotions.
- Planned and executed internal and external communications with precision and efficiency, maintaining high quality and accuracy.
- Managed projects supporting corporate sustainability and social responsibility initiatives, overseeing communication and execution.
Crew Member - Front Counter Customer Service
McDonald's
Scarborough, ON
02.2023 - Current
- Greeted customers with a friendly demeanour, providing a welcoming atmosphere and ensuring a positive customer experience.
- Took and accurately processed customer orders, handling cash transactions and operating the point-of-sale system efficiently.
- Maintained high levels of customer satisfaction through prompt issue resolution.
- Collaborated with team members to ensure smooth operations and timely service during peak hours.
- Adhered to company standards in keeping the front counter area clean and well-organized.
- Engaged in training programs to enhance knowledge of McDonald’s products and services.
Mall Security Guard
Orion Securities
07.2024 - 12.2024
- Providing personalized assistance and security at the mall, addressing the diverse needs of shoppers, tenants, and visitors.
- Collaborating with mall security and management to maintain a safe and welcoming environment, efficiently handling inquiries and concerns.
- Ensuring the security and upkeep of mall facilities and property by monitoring access points and conducting regular security patrols.
- Adapting swiftly to evolving security protocols and procedures, while offering helpful guidance and support to mall patrons and employees.
- Responding promptly to security incidents and emergencies at the mall, resolving issues, and fostering a secure atmosphere conducive to shopping and leisure.
- Utilizing strong communication skills to communicate important updates and emergency procedures, promoting safety and awareness among mall occupants.
Education
Diploma - International Business Management
Algonquin College
North York, ONDiploma - Human Resource Management
Canadore College
Mississauga, ONMaster’s degree - Business Administration, Human Resource, Data Analyst, Marketing
GJIMT College
Chandigarh01.2020
Skills
- Exceptional verbal, visual, and written communication skills
- Strong leadership and adaptability
- Strategic thinker with sound judgment
- Ability to lead change through communication
- Knowledgeable about corporate social responsibility and sustainability
- Familiarity with the media landscape and social media trends
- Possess Advanced MS Word, Excel and PowerPoint skills
Certification
- Security Licence
- First Aid and CPR-C
Languages
English
Professional Working
Timeline
Mall Security Guard
Orion Securities
07.2024 - 12.2024
Crew Member - Front Counter Customer Service
McDonald's
02.2023 - Current
Customer Service Representative
Axis Bank - India
06.2020
Diploma - International Business Management
Algonquin College
Diploma - Human Resource Management
Canadore College
Master’s degree - Business Administration, Human Resource, Data Analyst, Marketing
GJIMT College