Deepika Prasher
Brampton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Operations Coordinator
Zimmer Biomet Inc, Building A
Mississauga, ON
04.2023 - 08.2024
- Personally addressed and welcomed guests, improving overall customer engagement and customer service
- Product Recommendations to customer needs
- Solved Client needs being a good listener
- Process Customer adjustments with accounts
- Created long term relationships with high profile clients
- Processed payments, handled cash accurately to meet financial
- Produced, assessed and distributed monthly project status reports to identify possible issues.
- Evaluated vendor performance regularly against contracts and service level agreements, ensuring high-quality products and services were consistently delivered to the company.
- Implemented innovative technologies to optimize field operations and increase productivity levels.
- Coordinated cross-functional teams for successful project completion and client satisfaction.
- Worked with cross-functional teams to drive process and system improvements.
- Reduced response time for client inquiries by implementing an efficient tracking system that allowed rapid resolution of issues.
- Collected, arranged, and input information into database system.
Loan Officer
HDFC Bank
Patiala, India
01.2021 - 01.2023
- Communicated with clients regarding rates, products and loan application status to facilitate quality service
- Educated customers on variety of loan products and available credit options to promote valuable decision-making
- Assess customer needs, explore all options and introduced different types of loans
- Met with applicants to obtain information for loan applications and answer questions about process
- Recommended loan approvals and denials based on customer loan application reviews
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines
- Nurturing long term Relationship, referral networks, suggested alternate channels and cross sell products to accomplish quotas
- Build trust, customer loyalty and satisfaction.
Office Administrative Assistant
TDM Doors and Company
Mississauga
01.2019 - 01.2021
- Managed all digital communications; budget spreadsheets for all projects and reconciling any errors
- Recorded and tracked operational expenses to identify and eliminate wasteful spending
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Build Strong Customer Relationship by simplifying things
- Processed transactions to meet sales targets by 80 percent
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Created and updated records and files to maintain document compliance
- Maintained office supplies inventory by checking stock and ordering new supplies
- Welcomed clients and took in charge to provide exceptional customer service
- Showed eagerness to learn new concepts.
Event Planner
Markham Museum
Markham
03.2018 - 12.2018
- Observed the audience timely feedback via social and in person; created social media content for demographic audience
- Performed event coordination for larger parties and gatherings
- Managed event logistics and operations
- Established working relationships with clients by organizing various events
- Performed face-to-face meetings to finalize contract for services and event details
- Corresponded with clients to answer questions and resolved issues
- Created Digital content to reach the sales target.
Researcher
YWCA Toronto
Toronto
01.2017 - 01.2018
- Compiled and summarized policy recommendations
- Developed a matrix document of public policy groups, foundations, community organizations, and government organizations doing public policy work in areas consistent with YWCA Toronto's programming and mission.
B2B Sales Representative
Teleperformance
Toronto
01.2016 - 01.2017
- Presented professional image consistent with company's brand values
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Served customers with knowledgeable, friendly support at every stage
- Developed and maintained strong working relationships with professionals within assigned territory
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
High School Teacher
Bhupinder International Public School
Patiala, India
04.2015 - 12.2015
- Engaged with students and helped them to learn, special focus on students struggling with disabilities
- Introduced students with modern ways of learning; administered tests with coworkers; resolved issues and recognized the work of every student
- Established and enforced clear class objectives and requirements to promote consistent education for students
- Used school and public library resources to provide extra educational opportunities for students
- Reviewed academic records to develop complete understanding of each student's abilities and initiated learning solutions to address areas of concern.
Education
Post-Degree Certificate in Project Management -
Lambton College of Applied Arts
01.2017
Post-Degree Certificate in Event Planning -
Seneca College of Arts and Technology
01.2016
Masters in Commerce in Commerce and Business Administration -
Multani Mal Modi College
Patiala, India01.2016
Skills
- Teamwork
- Exceptional Customer Service
- Current information of Government programs and services
- Record keeping, Data Storage
- Problem Solving
- Conflict Resolution
- Networking to resolve customer's issues
- Cultivating long term relationships
- Active listener to customer's needs
- Team Supervision
- Computer literate
Languages
English
Full Professional
Certification
- Customer Service Rep of Month
- Service Star appreciation
- Best Teacher Award by The School Principal
- Certificate of Excellence for Best Class In charge
Hobbies and Interests
- Reading Books
- Travelling
- Hosting parties
- Networking with people with same professional background
- Research and Learning
Additional information
Hold Permanent Residency Status
Flexibility with Part time or Full time hours
Hold valid Ontario Driver's license
Ability to work overtime
Timeline
Field Operations Coordinator
Zimmer Biomet Inc, Building A
04.2023 - 08.2024
Loan Officer
HDFC Bank
01.2021 - 01.2023
Office Administrative Assistant
TDM Doors and Company
01.2019 - 01.2021
Event Planner
Markham Museum
03.2018 - 12.2018
Researcher
YWCA Toronto
01.2017 - 01.2018
B2B Sales Representative
Teleperformance
01.2016 - 01.2017
High School Teacher
Bhupinder International Public School
04.2015 - 12.2015
Post-Degree Certificate in Project Management -
Lambton College of Applied Arts
Post-Degree Certificate in Event Planning -
Seneca College of Arts and Technology
Masters in Commerce in Commerce and Business Administration -
Multani Mal Modi College