Deepika Nancy
Waterloo,ON
Summary
· With over 8 years of progressive experience in Human Resources, I have developed a strong foundation in key HR functions such as end-to-end recruitment, employee engagement, performance management, policy development, and health and safety compliance. I have led full-cycle recruitment initiatives, developed and implemented HR policies aligned with organizational goals, and supported both employees and leadership through effective coaching and employee relations strategies. My approach emphasizes building inclusive, high-performing teams and creating a culture rooted in respect and accountability. I am currently pursuing the CHRL designation as a CHRP with the goal of continuing to grow as a strategic HR leader.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Resources Manager
CareKW
12.2020 - Current
- Spearheaded end-to-end recruitment processes, successfully filling positions ranging from entry-level to senior-level roles.
- Developed job descriptions, conducted interviews, and managed onboarding for new hires.
- Led health and safety initiatives, including incident reporting and return-to-work programs.
- Ensured compliance with occupational health and safety regulations and implemented proactive measures to minimize workplace accidents.
- Developed recommendations for essential safety program improvements and presented those recommendations to management for approval and implementation.
- Collaborated with legal counsel on employment-related matters, including employment contracts, workplace investigations, and compliance with labor laws.
- Effectively represented the company in legal proceedings when necessary.
- Developed, revised, and implemented HR policies and procedures to maintain a positive and compliant work environment.
- Conducted employee training and communicated policy updates to the workforce.
- Acted as the primary point of contact with the Ministry of Labour and other government agencies, ensuring all regulatory requirements were met, and documentation was properly maintained.
- Conducted employee relations activities, addressing workplace concerns, disputes with empathy and professionalism.
- Managed the performance evaluation process, providing guidance to supervisors and employees to ensure fair and consistent assessments.
- Managed immigration processes for employees, letters, and necessary forms to facilitate seamless immigration-related documentation.
- Administered benefits programs, including health insurance, retirement plans, and wellness initiatives, to enhance employee satisfaction and retention.
- Provided coaching and support to management and employees on HR-related matters, promoting a culture of respect and open communication.
Administrator/Quality Records Coordinator
Honeywell
03.2019 - 09.2019
- Provided crucial Quality Control Inspection support for Honeywell, collaborating closely with manufacturing teams and leaders.
- Generated documentation crucial for build history and traceability, ensuring it met the necessary standards for submission to the customer.
- Utilized software databases such as SAP and TeamCenter to ascertain the build history and traceability of delivered products, ensuring compliance with stringent regulatory requirements.
- Responsible for maintaining quality assurance and adherence to various regulatory mandates.
- Conducted product inspections and quality control program audits, identifying areas for improvement, and implementing solutions that delivered optimal results, thereby enhancing customer satisfaction levels.
Talent Acquisition Consultant
The Fountain Group
03.2015 - 02.2016
- Responsible for full cycle HR Recruiting duties to promptly fill open requisitions across multiple skill sets.
- Worked exclusively with Fortune 50-Fortune 500 companies and in industries such as engineering, biotech and pharmaceutical, IT, manufacturing, and financial services.
- Responsible for sourcing qualified candidates by utilizing internet advertising and searches, professional and social networks, university recruiting programs, and referrals.
- Assisted with the design, development and implementation of strategic staffing strategies and tactics enabling management to determine staffing needs and ensure proper recruitment techniques are being applied to meet those needs.
- Built and executed recruiting strategies to build effective networks and relationships to maintain a strong pipeline of top talent.
- Utilized various recruiting software to track and search candidates.
- Supported the account manager in the development and delivery of talent acquisition strategies and initiatives.
- Successfully managed full cycle recruiting of passive and active candidates.
Customer Service Representative
National Money Mart
01.2015 - 03.2015
- Proactively demonstrated lobby leadership in the customer lounge, helped & advised area and in self-serve areas of the branch with the goal to deliver a legendary customer experience and create a positive 'First Impression' by greeting and engaging them in a range of sales, service, and informational conversations.
- Ensured customer problems are handled appropriately, escalating issues when necessary.
- Engaged customers in conversation to understand and meet their current and future financial needs by proactively providing them with advice and appropriate products and services.
- Contributed to the achievement of branch business objectives by meeting or exceeding individual sales goals.
- Ensured necessary due diligence is taken to support the accuracy of all customer transactions.
- Be knowledgeable of and comply with industry codes of conduct and with securities laws and regulations.
- Understood and applied branch operating policies and procedures – including assisting with the branch opening and closing procedures on a rotational basis.
Human Resource Executive
Intelenet Global Services
06.2011 - 02.2012
- Handled the hiring for Commercial & Retail banking operations for Barclays (UK and UAE).
- Administered campus recruitment, prepared appropriate strategies for all campus events and interview processes.
- Served as HR point of contact for Operations Managers and employees.
- Responsible for preparation of new hire packages; welcome letters; wrote and distributed short term employment contracts.
- Administered benefit plans to new employees as well as resolving issues with current employees regarding benefits, payroll, hour and pay adjustments.
- Ensured that relocating employees from entry-level staff to high-level executives could function productively in their new positions by assuring that their immediate relocation needs were satisfied.
- Responded to employee inquiries for the department regarding company policy.
- Met the respective delivery managers on a weekly basis for smooth functioning of the process.
- Handled the existing and empaneling new vendors for driving numbers to meet the on time.
- Maintained new hires data in SAP.
Human Resource Executive
La Carrera Consultancy Pvt Ltd
07.2010 - 06.2011
- Devised and executed comprehensive recruitment strategies, overseeing all on-campus recruitment activities, and developing tailored approaches for various campus events and interview processes.
- Spearheaded candidate sourcing, communication, interviews, resume management, and reference checks, ensuring the selection of interested and qualified candidates.
- Nurtured candidate relationships, offering detailed insights into the firm, the recruitment process, and aiding in the identification of their areas of interest within the organization.
- Managed and executed multifaceted campus recruitment initiatives, establishing an effective and engaging process for prospective hires.
- Oversaw payroll updates, adjustments, deductions, and garnishments, managing employee record changes, leaves of absence, insurance coverage enrollments/changes, personnel/payroll status updates, and handling terminations and new hires related to payroll processing.
- Successfully matched candidates with suitable positions at prospective companies, optimizing their career prospects.
- Maintained precise and up-to-date records in SAP, tracking daily and hourly work progress of employees.
- Managed various administrative responsibilities, including the creation of employment offer letters, processing of status/pay rate changes, contract extensions, and terminations.
Customer Support Executive
Intelenet Global Services
04.2009 - 07.2010
- Assisted and resolved queries pertaining to banking issues.
- Handled Inbound and outbound customer queries (UK).
- Prepared reports on daily and monthly activities of the team.
- Maintained accurate metrics.
- Maintained All International Ledgers as a single person.
- Received Spot Award for the month of Nov 09 for 100% production and accuracy and 0%UPL.
Education
MBA - Human Resources
Madras University
IndiaBachelor of Arts - Accounting
Women's Christian College
IndiaSkills
- HR policies and procedures
- Employee relations
- Training and mentoring
- Employment Standards & Legal Compliance
- Health & Safety and Risk Management
- Organizational development
- Succession Planning & Talent Development
- Benefits administration
- Diversity, Equity, and Inclusion Initiatives
- Recruitment and selection
- Union and Non-Unionized Workforce Management
- Workplace Investigations & Documentation
- Microsoft office proficiency
Certification
CHRP
Working towards to CHRL
Timeline
Human Resources Manager
CareKW
12.2020 - Current
Administrator/Quality Records Coordinator
Honeywell
03.2019 - 09.2019
Talent Acquisition Consultant
The Fountain Group
03.2015 - 02.2016
Customer Service Representative
National Money Mart
01.2015 - 03.2015
Human Resource Executive
Intelenet Global Services
06.2011 - 02.2012
Human Resource Executive
La Carrera Consultancy Pvt Ltd
07.2010 - 06.2011
Customer Support Executive
Intelenet Global Services
04.2009 - 07.2010
MBA - Human Resources
Madras University
Bachelor of Arts - Accounting
Women's Christian College
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