Deepika Munugala
Technical Project Manager | Certified Scrum Master | Certified SAFe Agilist
Nanaimo
Summary
Hardworking Project Manager gifted at performance specification and reviewing designs to meet client expectations. Engaging and personable professional monitors work quality, manages key milestones and delivers exemplary customer service. Exhibits excellent technical skills in using project management methodologies, programming and database tools to increase productivity, quality and throughput.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Senior Project Manager
RafterOne
08.2022 - Current
- Maintained schedules to meet key milestones at every project phase.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
- Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
- Increase efficiency and adherence to project timelines by authoring and delivering training materials to ensure the team's proficiency in project management methodologies and company processes. Actively promote a culture of continuous learning and skill development, contributing to the team's overall success and individual professional growth.
- Develop and maintain critical project artifacts including project plans, timelines with milestones and dependencies, status reports, and resource management plans.
- Manage complex data migration and integration engagements using Mulesoft and Boomi.
- Drive business growth for the Customer Success team by nurturing client relationships and running project close-out reviews while identifying future customer support needs.
- Manage multi-cloud engagements including Sales Cloud, Service Cloud, CPQ, Conga, Field Service (formerly Field Service Lightning), Experience Cloud (formerly Community Cloud), Pardot, Digital Engagement (Live Chat, WhatsApp, Einstein Bots), Zendesk, and Tableau CRM (formerly Einstein Analytics).
Project Manager
Kensium Solutions
11.2020 - 07.2022
- Fostered relationships with vendors to foster positive working relationships.
- Developed and initiated projects, managed costs, and monitored performance.
- Reined in project costs while meeting key milestones.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Provided management for internal personnel, contractors and vendors.
- Modified and directed project plans to meet organizational needs.
- Managed all phases of projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Boosted revenues by coordinating and executing projects and growing inventory diversity.
- Identified, reviewed and applied policies and procedures.
- Drove team success through shared vision and recognition of quality performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
- Headed project teams specializing in design and launch activities.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Reported regularly to managers on project budget, progress and technical problems.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Developed project plans identifying key issues, approaches and performance metrics.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Designed, documented and executed maintenance procedures, including system upgrades and patch management using update manager.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
System/Senior Business Analyst
Tilray Inc
01.2019 - 09.2020
- Designing, System for Pharmacy.
- Enabling system to process order, Medical documents & Claim Processing.
- System admin for Sales Force Sales cloud.
- Providing solution and system analysis for Sales teamwork collaboration across the globe.
- Responsibilities:.
- Implementing E-Commerce Process end to end.
- Managed development team with implementation designs & Plans.
- Have worked in with Patient data, well trained and aware of data protection policies of HIPPA & GDPR.
- Experienced with Patient registration and data privacy.
- Experience with Insurance policies and procedures.
- Magento E-Commerce Implementation and Management.
- Vendor Management, by working together to improve and enhance the applications.
- Developed the User Interface using technologies like HTML, CSS.
- Used Google Analytics to determine E-Commerce site reach and improve the visits with SEO.
- Acumatica ERP Implementation for User reporting and Supply chain Process.
- Extensively participated in code reviews and in designing the flow of the web application.
- Provided Production support for the application.
- Managed Development team who worked in different time zones.
- Identified System issues in ERP & E- Commerce Integration from previous development and resolved them with new solution, this resulted company to recover 100K+ funds from Insurer which were rejected because of wrong data reporting.
- Assists in the development of implementation plans.
- Oversees the development and execution of training and user acceptance testing plan.
- Providing assistance to IT staff in regard to Change Management policies and procedures.
- UAT Script creation and execution.
- Created feature overview training documentation for each release/enhancement of the systems.
- Handled 2 E-Commerce system, Helped Systems improvements to reduce the dependency on development support team.
- Created reports in partnership with IT Developers, empowering business partners to drive productivity improvements.
- Developed Test Scripts, conducted unit tests, documented and resolved discrepancies resulting in zero defects in production.
- Sales Force admin worked from requirement gathering to designing solution for CRM users.
- Hands on Sales Force Lightning worked with multiple orgs like maintaining Customer Relation and Business Development/Expansion.
- Integrated Sales Force Lease in Lighting version to website so that all business expansions Lead can directed to Sales Force and concerned teams automatically.
- Recently adopted Einstein Analytics in our Org Sales Force.
- Working with team to create different views of Data to improve our business cases.
- At 24/7 support for different sales force orgs around the world in different timelines.
- Good at problem solving and timely solution for our 24/7 business structure.
- Environment, HTML, CSS, Oracle, Junit, Agile, Windows, JIRA, Confluence, MS Visio, Smart Sheets, Magento, Sales Force, Acumatica, Pharma.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
- Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
Sr. Developer & Analyst
Medavie Blue Cross
09.2015 - 10.2018
- Redesigned and developed a legacy application to enable insurance provider to lead a member through whole process on Java application.
- Responsibilities:.
- Implemented all the layers in the MVC architecture of the Spring framework.
- Worked with IntelliJ and used Maven build tool to achieve more functionality for build process and Used Web Sphere Application Server.
- Project was developed with using java 8.
- Developed the User Interface using technologies like HTML, CSS, and JSF.
- Developed the project using Spring Web MVC and used other components of the Spring framework such as Spring Context, Spring ORM and Spring Data.
- Developed spring configuration files for the defined beans and for the properties that are injected into them using Spring’s Dependency Injection.
- Used Hibernate 3.0 in data access layer to access, update and persist information in the database.
- Used Hibernate, object/relational-mapping (ORM) solution, technique of mapping data representation from MVC model to Oracle Relational Data Model with an SQL-based schema.
- Developed ORM mappings using Hibernate annotations and established data integrity among all tables sitting on Oracle Database.
- Configured and used data sources, session factory, Hibernate template to integrate Hibernate with spring to implement persistent layer.
- Used GIT repositories for version control and JIRA was used to track the defects.
- Developed jUnit test cases for all developed modules.
- Developed different modules of the application using IntelliJ IDEA.
- Involved in Scrum process of Agile methodology and participated in Sprint planning and showcase meetings.
- Using GIT repository for code merging.
- Extensively participated in code reviews and in designing the flow of the web application.
- Assisted Oracle DB development team in developing stored procedures and designing the database.
- Provided Production support for the application.
- Interacted with Business Analysts to come up with better implementation designs for the application.
- Handled Team of 5-6 developers in training and mentoring them.
- As a team lead my responsibilities are to train, assign work, get day to day status from team, Review the work done, Integrate the code and release the work done by team to QA Environment: Spring, Hibernate, Spring Data, Java, JSP, HTML, CSS, Oracle, IntelliJ IDE, GIT, Junit, Agile, Windows, Spring Data, JIRA, Jenkins.
- Evaluated and improved development work of other developers on team, working to provide training, constructive criticism and knowledge transfer.
- Orchestrated efficient large-scale software deployments, including testing features and correcting code.
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
- Reviewed and incorporated latest technology innovations and development strategies to improve build speed, quality and end-user experience.
- Designed updates to existing software to meet changing customer demands.
- Collaborated with other developers to identify and alleviate software errors and inefficiencies.
Java J2EE Developer
Medavie Blue Cross
01.2010 - 08.2015
- Medvie Blue cross Project is based on Application Modranization.in this process we were supposed to build entire legacy application on Java Platform.
- Legacy system has many modules and sub modules involved and which are inter dependent on each other.
- Responsibilities:.
- Enhanced user experience by designing new web features using MVC Framework like Angular JS, accommodate these advanced and fast technologies.
- Generate UI mockups from paper-and-pencil concepts to high-fidelity prototypes that convey the interaction model using HTML5, JavaScript and CSS.
- Used JSF, CSS3 and HTML5 as data and presentation layer technology.
- Designed and developed various modules of the application with J2EE design architecture and frameworks like Spring MVC architecture and Spring Bean Factory using IOC, AOP concepts.
- Built the UI part of address verification service where users can select or ignore recommended address.
- Involved in setting up the application Service layer using Spring IOC framework.
- Implemented Object-relation mapping in the persistence layer using Hibernate frame work in conjunction with spring functionality.
- Implemented Front Controller, Singleton, DAO &DTO and various other Java design patterns.
- Worked on Spring framework for dependency injection, transaction management and integrated among different layers of the application.
- Worked on Spring MVC framework controllers for designing controllers in the MVC.
- Worked on the development of SOAP Web Services to extract customer related data from databases.
- Developed Web services to allow communication between the applications.
- Integrated independent software components, where most of the data processing occurs on the client side using RCP (Rich Client Platform).
- Implemented Business Logic using POJO's and used Apache Tomcat to deploy the application.
- Experience in configuring build tools like Maven for the development and deployment.
- Implemented various complex SQL queries.
- Used spring framework to inject the DAO and Bean objects, auto wiring the components.
- Worked on development of Hibernate, including mapping files, configuration file and classes to interact with the database.
- Implemented Java Persistence API (JPA) through Hibernate 3.0.
- Created connections to database using Hibernate Session Factory, using Hibernate APIs to retrieve and store data to the database with Hibernate transaction control.
- Provide services on java based content management system by utilization of XSLT.
- Analyzing and evaluating constraints in mapping data, XML, and object models by using XSLT.
- Flexibility in developing application using Eclipse IDE.
- Developed various JUnit test cases for Unit and Functional Testing respectively.
- Created continuous integration builds using Maven and SVN control.
- Worked in designing implementing Business Rules using FICO Blaze Advisor.
- Closely work with the QA Team to give user enhanced experience and reduce the number of key strokes for given scenario.
- Developed the applications under Agile and SCRUM methodologies, Test Driven Development, and Continuous Integration.
- Implemented persistence layer using Hibernate that uses the POJO classes to represent the persistence database tables.
- Major work is done on the User Interface part in DOJO to make it more interactive and user-friendly.
- Used GIT version control system for check in and checkout code.
- Experienced with GIT Hub for file/document conversion/Transfers.
- Was developed to maintain and manage insurance policy and claim related.
- Used RAD7 as IDE for development of the application.
- Worked with Websphere 7.0 as the application server.
- Assisted Oracle DB development team in developing stored procedures and designing the database.
- Provided Production support for the application.
- Interacted with Business Analysts to come up with better implementation designs for the application.
- Environment: Java, J2EE, Hibernate, Spring, HTML5, CSS3, JSP, JavaScript, DOM, DML, XML, SVN, Maven, Internet Explorer, Firefox, Chrome, Oracle, Windows, Apache Tomcat, Eclipse IDE.
- Web Shere Application Server, Net Beans, CVS sub Version Blaze advisor, GIT Hub.
- Corrected, modified and upgraded software to improve performance.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Built, tested and deployed scalable, highly available and modular software products.
- Created proofs of concept for innovative new solutions.
- Tested troubleshooting methods, devised innovative solutions and documented resolutions for inclusion in knowledge base for support team use.
- Developed conversion and system implementation plans.
- Translated technical concepts and information into terms all parties could easily comprehend.
Education
Master of Science - Software Engineering
Birla Institute of Technology
Hyderabad 01.2010 - 12.2013
Bachelor of Science - Mathematical Sciences
Osmania University
Hyderabad 06.2006 - 04.2009
Skills
Project planning and development
Advanced problem solving
Software Development Lifecycle
Waterfall methodology
Risk mitigation planning
Responsible
Adaptability
Conflict resolution
Self-motivated professional
Planning and Coordination
Organization and Time management
Interpersonal Communication
Flexible & Adaptable
MS Office
Analytical skills
Project Scheduling
Scope Management
Client Relationship Management
Project Planning
Agile Methodology
Cross-Functional Communication
Project plan development
Financial Administration
Training and mentoring
Certification
SAFe Certified Agilist
Timeline
Senior Project Manager
RafterOne
08.2022 - Current
Certified Scrum Master
08-2021
SAFe Certified Agilist
06-2021
Project Manager
Kensium Solutions
11.2020 - 07.2022
System/Senior Business Analyst
Tilray Inc
01.2019 - 09.2020
Sr. Developer & Analyst
Medavie Blue Cross
09.2015 - 10.2018
Master of Science - Software Engineering
Birla Institute of Technology
01.2010 - 12.2013
Java J2EE Developer
Medavie Blue Cross
01.2010 - 08.2015
Bachelor of Science - Mathematical Sciences
Osmania University
06.2006 - 04.2009