Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Certification
Activities
Languages
Interests
Timeline
Generic

DEEPIKA MAHEY

Brampton

Summary

Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Manager

OTG Manager
02.2024 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.

Assistant Restaurant Manager

SSP CA FOOD AND SERVICES
02.2022 - 02.2024
  • Company Overview: Located at Toronto Pearson International Airport (YYZ)
  • Assisting the Manager in creating and regularly monitoring the department’s operational budget
  • Coaching, mentoring, and motivating team members to help drive sales while delivering exceptional customer service
  • Acting as the liaison and partner between customers, sales associates, and leadership teams
  • Staying up-to-date with detailed knowledge on new and existing products
  • Achieving store financial targets and implementing new or existing loss prevention procedures
  • Recruiting, supervising, and developing new staff members
  • Working with the leadership team to deliver promotional strategies and programs
  • Studying market research and trends to determine and forecast customer demand, potential sales volumes, and competitor sale
  • Located at Toronto Pearson International Airport (YYZ)

Audit and Problem Solving (Customer Return Dept.)

AMAZON Fulfilment CENTRE
11.2021 - 02.2022
  • Company Overview: Located in Mississauga, Ontario
  • TO CROSS CHECK THE PROCESSING DONE BY ASSOCIATES AND RECTIFY ANY DIFFERENCE ON THE RESULTS
  • TO FIND OUT POSSIBLE WAYS TO MINIMISE MISTAKE BY PROVIDING TIMELY COACHING TO THE ASSOCIATES
  • To receive products using radio frequency scanners, relocate products using forklifts, pallet jacks and walkie-riders
  • To pick customer orders on all levels of a multi-level mezzanine, pack and ship customer orders, receive product and troubleshoot problems to resolution
  • To understand aspects of production; adhere to strict safety, quality, and production standards
  • Located in Mississauga, Ontario

Education

DIPLOMA - BUSINESS MANAGEMENT INTERNATIONAL BUSINESS

LAMBTON COLLEGE
MISSISSAUGA, ON
04.2020

MASTER OF COMMERCE -

LAYALPUR KHALSA COLLGE
05.2017

Skills

  • Microsoft Tools
  • Microsoft PowerPoint
  • Microsoft Excel
  • Microsoft Word
  • Tally ERP 9
  • Communication Skills
  • Interpersonal Skills

  • Quick Learner
  • Team Player
  • Extrovert
  • Analytical Skills
  • Business Strategies
  • Marketing Strategies

Accomplishments

  • Reduced employee turnover by 8% by creating and implementing a no-cost incentive program.
  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
  • Supervised team of 7 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved 80% by completing compliance training courses with accuracy and efficiency.
  • Reduced employee turnover by 10% by creating and implementing a no-cost incentive program.

Certification

  • Food Safety Certification
  • Food Handling Certification
  • Smart Serve

Activities

  • Participated in various events held in college campus and Red Cross Society in my region.
  • Certified volunteer at college fests held by Lambton College in Canada annually.
  • Certified volunteer at college annual fest namely Synergy held under Layalpur Khalsa College in India.

Languages

English
Native or Bilingual

Interests

  • Documenting and sharing travel experiences
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Volunteer Travel
  • I enjoy helping others and giving back to the community
  • Gym Workouts
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • I enjoy cooking for friends and family gatherings

Timeline

Restaurant Manager

OTG Manager
02.2024 - Current

Assistant Restaurant Manager

SSP CA FOOD AND SERVICES
02.2022 - 02.2024

Audit and Problem Solving (Customer Return Dept.)

AMAZON Fulfilment CENTRE
11.2021 - 02.2022

MASTER OF COMMERCE -

LAYALPUR KHALSA COLLGE

DIPLOMA - BUSINESS MANAGEMENT INTERNATIONAL BUSINESS

LAMBTON COLLEGE
DEEPIKA MAHEY