Summary
Overview
Work History
Education
Skills
Languages
Awards and Recognition
Timeline
Generic

Deepika Kanagamani

Nepean,ON

Summary

Excellent interpersonal and communication skills. Looking forward to work in a challenging environment where besides contributing to the organization’s growth. I can achieve professional excellence in my work through practical knowledge. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.Develops strategies, provides training, sets goals and obtains team feedback. Problem solver, networker and consensus builder. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.



Overview

8
8
years of professional experience

Work History

Team Leader

Wipro Technologies
07.2012 - 10.2015
  • Involved in maintenance of the application which includes functional and technical support.
  • Worked in ITIL process like interaction management, incident management, change management, problem management and release management.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Organized regular meetings with all stakeholders to ensure clear communication between departments.
  • Created detailed reports on team activities as requested by management.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained database systems to track and analyze operational data.
  • Created and managed project plans, timelines and budgets.
  • Gathered business requirements from users to convert to technical requirements.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Technical Support Engineer

Wipro Technologies
11.2011 - 06.2012
  • Worked on interaction, incident ,change and problem management
  • Prepared High Level and Low Level design documents for our applications.
  • Involved in meetings with business, development team and application specialist to take decision.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Communicated with stakeholders to share critical technical information and deliver project updates.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Maintained response times to support business continuity.
  • Proactively identified opportunities for process improvements, enhancing overall support quality and client satisfaction.

Functional Consultant

Wipro Technologies
07.2008 - 10.2011
  • Involved in ITIL process like interaction management, incident management, change management, problem management and release management.
  • Delivered high-quality results by implementing best practices in functional consulting methodologies and tools.
  • Prepared test plans, scenarios and scripts to ensure proper functionality of developed systems.
  • Professionally interacted with clients to assess business requirements and determine software needs.
  • Increased system stability through rigorous testing and validation of software enhancements before deployment.
  • Conducted gap analyses to identify areas of improvement in existing systems or processes, leading to increased productivity and user satisfaction.
  • Analyzed customer requirements, identified gaps between current and desired outcomes, and created solutions for improvement.
  • Developed system specifications documents based on client's requirements.
  • Actively participated in meetings with customers to discuss requirements, design solutions and review progress.
  • Developed, documented and revised system design procedures and quality standards.
  • Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex business challenges.
  • Enhanced client satisfaction by identifying pain points and providing tailored solutions to meet their needs.
  • Developed training materials and conducted workshops for end-users, ensuring seamless adoption of new technologies or processes.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Communicated and explained business requirements to team members to understand and implement functional demands.

Developer

Wipro Technologies
06.2007 - 06.2008
  • Developed web applications using .net, HTML, and CSS.
  • Generated reports from databases using SQL queries.
  • Performed unit tests on all changes made to the codebase.
  • Demonstrated exceptional interpersonal and communication skills, improving team collaboration and customer relationships.
  • Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
  • Debugged complex software issues, leading to a more stable product release.
  • Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
  • Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
  • Participated in regular code reviews, ensuring high-quality standards were consistently met across all development efforts.
  • Translated customer requirements into written use cases.

Education

Masters in Software Engineer - Software Engineering

BITS Pillani
India
08.2011

Bachelor in Computer Technology - Computer And Information Systems

Kongu Engineering College
India
04.2007

Skills

  • Client engagement and support

  • Teamwork and Collaboration

  • Problem-Solving

  • Attention to Detail

  • Business process understanding

  • People Management

  • Team Supervision

  • Work Planning and Prioritization

  • Leading Team Meetings

  • Client interaction

  • Project Documentation

  • Team Communication

Languages

English
Full Professional
Tamil
Native or Bilingual

Awards and Recognition

Have received EXTRA MILER, FEATHER IN MY CAP and BEST ROOKIE awards.

Timeline

Team Leader

Wipro Technologies
07.2012 - 10.2015

Technical Support Engineer

Wipro Technologies
11.2011 - 06.2012

Functional Consultant

Wipro Technologies
07.2008 - 10.2011

Developer

Wipro Technologies
06.2007 - 06.2008

Masters in Software Engineer - Software Engineering

BITS Pillani

Bachelor in Computer Technology - Computer And Information Systems

Kongu Engineering College

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Deepika Kanagamani