Deepika Jaswal

· Creation of customer accounts.

· Create And Update customer cases.

· Process Customer Enrollments.

· Maintenance activities (e.g. add license plates, update address, etc.)

· Track and record daily transactions for productivity measures.

Work With Peoplesoft, Maestro, Salesforce, SAP.

· Strong Organization skills, detail oriented, and reliable.

· Follow up with carrier for pending POD’s.

· Analytical aptitude, highly motivated, well organized, and disciplined.

· Ability to handle multiple tasks, self-motivated and meet deadlines in a fast paced

Environment.

· Enter more than 1000 ACI/Manifest.

· Billing to Customers – Timely upon service completion.

· Ensure a smooth and timely process flow regarding the in/out bound of freight.

· Ensure accurate and timely data entry into our operational system.

· To track and Trace pending Transcon Files and report the status/updates to the

Clients.

· Custom Form’s - Documentation generation for international purposes not limited

to work orders, profoma invoices, B13’s, bills of landing etc.

· Ensure accurate and timely client and vendors billing.

· Daily correspondence and tracing of shipments with carriers, verify receipt of

Shipments.

· Follow up with carrier for pending POD’s.

· Problem solve cases of missing documentation / lost freight as required.

· Advise management of any issues or problems with customers, carriers or vendors.

· Provide operational support for co-workers when needed.

· Consistently work on maintaining good understanding, communication and

relationship with our client.

· Fully understand the Transcon in/out bound process flow and be proactive

involved in looking for best practices to improve the operational process to be

more effective, efficient and productive.

· Timely response on emails from customers, suppliers, carriers and our internal

network.

· Handling document with checking in system, get LTL, & FTL, POD from Driver.

· Requesting POD's from drivers/ printing from website.

· Printing paperwork and assist other members of the team as needed.

· Enter and Scanning all Check out & in audit sheet.

· Print Overview and Run sheet of Drivers. If any correction, amendments or any

Changes such as.

· Receiving and sorting of internal Pods and PODs from other carriers.

· Emailing, Scanning and/or uploading invoice documents to driver portal on timely

Manner for payment.

· Following up with drivers for POD.

· Delivery duration or waiting time entry in a system.