Hi, I’m
DEEPIKA DHIMAN
Brampton,ON
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
3
years of professional experience
3
years of post-secondary education
3
Certificates
1
Language
Work History
Turtle Jack's Muskoka GrillBrampton, ON
Kitchen Prep Cook (Part - Time)
12.2023 - Current
Job overview
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
AM WRITING SOLUTIONS(PROP.)Morinda, PUNJAB
Resource Manager
06.2021 - 06.2023
Job overview
- Coordinated cross-functional teams to ensure resources were allocated in an effective manner that met business objectives
- Provided technical support to staff members, addressing their IT-related issues and troubleshooting problems
- Collaborated with other departments to understand their technology needs and developed appropriate solutions
- Ensured appropriate tracking systems are in place for monitoring utilization rates on all assigned projects
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
AMAZON DEVELOPMENT CENTRE INDIAChandigarh, Chandigarh
Virtual Customer Service Representative
2020.08 - 2021.02 (6 education.months_Label)
Job overview
- I delivered exceptional customer service to BMO customers and prospects, demonstrating a welcoming demeanor and strong interpersonal skills while actively listening to understand their needs.
- I possessed a solid understanding of personal banking products, commercial offers, and partner services, enabling me to provide valuable financial advice. My confidence and experience with digital tools, including social media, tablets, and smartphones, allowed me to assist customers in navigating digital applications seamlessly. Proactively identifying customer needs, I initiated referrals and applied basic sales techniques. Effective verbal and written communication in a business environment facilitated clear conveyance of information. Collaborating within the branch and with BMO partners, I demonstrated problem-solving skills and organizational abilities. Adhering to risk and compliance processes, I ensured the safeguarding of customers' assets in compliance with regulatory and ethical standards. My proactive and resourceful approach contributed to the ongoing improvement of the overall branch customer experience.
- I worked flexibly in different capacities, including at multiple branches based on market needs, and maintained a commitment to upholding the highest ethical requirements in the financial industry.
Education
Chandigarh UniversityIndia
Bachelor of Engineering Technology from Computer Science
07.2017 - 06.2020
Loyalist College In TorontoToronto, ON
Graduate Certificate from Cyber Security
09.2023 - Current
Skills
Microsoft Office ExpertHelpdesk Call SupportTroubleshooting and Assistance
Jira Desk Support
Operating system management
Microsoft Azure
Virtual box
AWS EC2
SQL
Creative problem solving
Administrative support
International sales support
Report preparation
Certification
SYSTEM ADMINISTRATION AND IT INFRASTRUCTURE SERVICES by Google
Timeline
Kitchen Prep Cook (Part - Time)
Turtle Jack's Muskoka Grill
12.2023 - Current
Loyalist College In Toronto
Graduate Certificate from Cyber Security
09.2023 - Current
Resource Manager
AM WRITING SOLUTIONS(PROP.)
06.2021 - 06.2023
Virtual Customer Service Representative
AMAZON DEVELOPMENT CENTRE INDIA
2020.08 - 2021.02 (6 education.months_Label)
Chandigarh University
Bachelor of Engineering Technology from Computer Science
07.2017 - 06.2020