Deepika
Kitchener,ON
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
7
7
years of professional experience
Work History
Shift Manager
Tim Hortons
09.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Assistant Manager
Domino's Pizza
10.2023 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cashier
Metro Grocery Store
06.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
IELTS Trainer
Syra Institute
09.2022 - 03.2023
- Conducted regular progress assessments to track student improvement and adjust teaching strategies accordingly.
- Enhanced student understanding of complex IELTS topics by utilizing real-world examples and interactive activities.
- Organized workshops for students focusing on advanced vocabulary development, grammar accuracy, and idiomatic expressions essential for high-scoring IELTS performance.
- Improved student confidence in English language abilities through consistent feedback and encouragement.
Sales and Marketing Representative
Jassal Metal Industry
05.2022 - 09.2022
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
Front Office Administrator
AB Clarks INN
01.2019 - 04.2022
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Customer Service Representative
Orane Beauty and Wellness
09.2018 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist , Server
Hilton Inn
02.2018 - 08.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Diploma - Hospitality And Tourism Management
Niagara College
12.2023
Bachelor of Science - Airlines, Tourism And Hospitality Management
CT Institute of Technology And Management
08.2018
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Workload Management
- Task Delegation
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Shift Manager
Tim Hortons
09.2024 - Current
Assistant Manager
Domino's Pizza
10.2023 - 07.2024
Cashier
Metro Grocery Store
06.2023 - 09.2023
IELTS Trainer
Syra Institute
09.2022 - 03.2023
Sales and Marketing Representative
Jassal Metal Industry
05.2022 - 09.2022
Front Office Administrator
AB Clarks INN
01.2019 - 04.2022
Customer Service Representative
Orane Beauty and Wellness
09.2018 - 12.2018
Front Desk Receptionist , Server
Hilton Inn
02.2018 - 08.2018
Bachelor of Science - Airlines, Tourism And Hospitality Management
CT Institute of Technology And Management
Diploma - Hospitality And Tourism Management
Niagara College
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