Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Deepesh Popli

Winnipeg,MB

Summary

Dynamic Client Care Coordinator at Larga Kivalliq Ltd. with exceptional organizational skills and a strong commitment to customer service. Successfully enhanced client satisfaction through personalized solutions and effective communication, fostering loyalty and repeat business. Proficient in data entry and recordkeeping, ensuring accurate tracking of performance metrics and streamlined operations.

Overview

4
4
years of professional experience

Work History

Client Care Coordinator

Larga Kivalliq Ltd.
12.2024 - Current
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
  • Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
  • Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
  • Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
  • Streamlined appointment scheduling for improved efficiency and increased client retention.
  • Facilitated the timely resolution of billing inquiries, leading to improved cash flow and reduced outstanding balances.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Director of Operations

DAV Model United Nations
04.2021 - 12.2022
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw the successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Mentored and coached team members of a team of 14 workers to foster aproductive and engaging work environment.

Education

BBA - Business Administration

University of Winnipeg
Winnipeg, None
07-2025

Skills

  • Organizational skills
  • Customer service
  • Data entry
  • Office administration
  • Microsoft Word
  • Microsoft Excel
  • File organization
  • Customer and client relations
  • Strong problem solver
  • Documentation and recordkeeping
  • Microsoft Office Suite
  • Dedicated team player
  • Excel spreadsheets
  • Appointment scheduling
  • Recordkeeping
  • Data organization
  • Deadline oriented
  • Professional and mature

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Client Care Coordinator

Larga Kivalliq Ltd.
12.2024 - Current

Director of Operations

DAV Model United Nations
04.2021 - 12.2022

BBA - Business Administration

University of Winnipeg

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Deepesh Popli