Deepesh Nair
Kamloops,British Columbia
Summary
Logistics and Supply Chain professional with experience in handling key customer accounts and assisting them with their inbound/ outbound operations and troubleshooting queries by using strong interpersonal, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Inventory Associate
WIS International
09.2023 - Current
- Assisted in annual physical inventories for retail stores, contributing to an organized and efficient process with minimal disruptions to normal operations.
- Maintained cleanliness and organization of workspace to promote safety and accessibility for all staff members involved in handling inventory items.
- Coordinating with the team as well as working independently to ensure that all counting information is accurately encoded.
- Improved inventory accuracy by scanning the barcodes for the products/stocks at customer locations and stores to provide them with proper inventory information.
Client Service Specialist
Infor
03.2023 - 08.2023
- Navigating through the ERP software Infor Nexus (SaaS) and increasing the product expertise by continuous learning.
- Respond to customer queries by identifying the problem, utilizing product knowledge and resource tools to research the issue and providing the resolution details.
- Ensuring proper follow-up and timely escalation if required for certain queries.
- Assisting customers with the product knowledge as per their process/function requirements.
- Troubleshooting and clarifying customer queries by communication via email and CRM support tool.
- Constant interaction with team members and various departments within our organization to build and maintain a positive customer relationship.
- Optimum knowledge of Vendor Onboarding, Supply Chain Visibility and Transportation Management related product functions of Infor Nexus Platform.
Client Service Representative
DSV Global Transport And Logistics
09.2019 - 12.2022
- Implementing effective processes and handling complex logistics functions ensuring high level client satisfaction and articulate communication skills.
- Coordinate inbound and outbound operations in a fast paced warehouse environment with optimum knowledge as per customer needs and circulating timely reports (GRN/ POD/ Ageing & Expiry Reports).
- Handle multiple and active clients with continuous transactions and actively engage to resolve the issues, if any, at the earliest as per client requirements.
- Collaborate with Operations/Transport team to streamline the process with full compliance, ensuring timely Advance Shipping Notice (ASN/RTS) preparing and OBD order processing in Infor WMS for dispatch.
- Prepare monthly billing reports pertaining to handling, storage and distribution charges.
- Efficient in WMS (Infor) software as well as experience in handling client’s system transactions in Micros FMC- Inventory Management System.
- Monitoring and maintaining stock accuracy by active coordination with Inventory team and carrying out the reconciliation processes to avoid any discrepancy.
- Continuous track of documents and analyzing, measuring and reporting the relevant KPI's.
- 3PL- DC experience in handling various dynamic and renowned MNC Food Beverage Retail Brands (ALSHAYA – Starbucks, APPAREL, AATCO FOOD INDUSTRIES - KERRY etc.) as well as looking after 3PL transactions/ Cross Dock activities for various Fashion/Cosmetic Brands.
Project Engineer
Desert Eagle International LLC.
09.2018 - 01.2019
- Supervision and looking after the MEP works undertaken by the company.
- Preparing schedules and engaging with subcontractors for timely completion of work and notification to client.
- Analyzing technical drawings and ensuring the work execution as per the plan.
- Keeping track of materials and notifying supervisor regarding the quantity required.
Education
Post-Baccalaureate Diploma - Supply Chain Management
Thompson Rivers University
Kamloops, Canada08.2025
Bachelor of Technology - Electrical And Electronics Engineering
Mahatma Gandhi University
Kottayam, Kerala05.2017
Higher Secondary School - Science
Indian School Muscat
Muscat, Oman03.2013
Skills
- Order processing
- 3PL Logistics Operations
- Inbound/Outbound System Operations
- Inventory Planning
- Customer Service
- Teamwork and Collaboration
- Warehouse Management System
- Infor WMS
- Infor Nexus Supply Chain
- Communication Skills
- Microsoft Office & Outlook
Languages
English
Full Professional
Hindi
Native or Bilingual
Malayalam
Professional Working
Arabic
Limited Working
Interests
Participated in Intercollegiate Basketball Tournament.
Active in other sports like Cricket, Football and Badminton.
Travelling, Photography and Listening to Music.
Timeline
Inventory Associate
WIS International
09.2023 - Current
Client Service Specialist
Infor
03.2023 - 08.2023
Client Service Representative
DSV Global Transport And Logistics
09.2019 - 12.2022
Project Engineer
Desert Eagle International LLC.
09.2018 - 01.2019
Post-Baccalaureate Diploma - Supply Chain Management
Thompson Rivers University
Bachelor of Technology - Electrical And Electronics Engineering
Mahatma Gandhi University
Higher Secondary School - Science
Indian School Muscat
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