Deep Dharmesh Patel
Bedford,NS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Quality Coordinator
Android Industries
02.2022 - 01.2024
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Streamlined processes for improved efficiency and reduced wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer service Representative
Circle K
09.2019 - 01.2022
- Greet customers and pleasantly deal with customers to ensure customer satisfaction
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers with purchases, provided product recommendations, and processed transactions using POS system.
- Collaborated with team members to achieve sales targets and deliver exceptional customer service.
Education
Mechanical Engineering Technician -
Durham College
Oshawa, ON12.2021
Bachelor's in Engineering - Automotive Engineering
Gujarat Technical University
06.2018
Skills
- Proficient in handling customer inquiries and providing accurate information
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities with focus on finding satisfactory solutions
- Ability to remain calm and empathetic while addressing customer concerns
- Experience in using CRM software to document interactions and track customer issues
- Collaborative team player with proactive approach to cross-functional
- Communication
- Sales Expertise
- Process improvement and optimization
- Customer Relations
- Detailed Evaluations
Accomplishments
- Core Tools Overview (AIAG) - Quality Core Tools - Connect the Dots (AIAG) - Standard First Aid & CPR – Online (CRR)
Timeline
Customer Quality Coordinator
Android Industries
02.2022 - 01.2024
Customer service Representative
Circle K
09.2019 - 01.2022
Mechanical Engineering Technician -
Durham College
Bachelor's in Engineering - Automotive Engineering
Gujarat Technical University
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