Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Deepanshu verma

Edmonton,AB

Summary

Dynamic leader with a proven track record at Walmart, excelling in team management and customer engagement. Enhanced profitability through strategic marketing initiatives and effective operations management. Skilled in coaching and mentoring, fostering a high-performing team that consistently exceeded sales targets while maintaining compliance with health and safety standards.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Assistant Manager

Walmart
04.2018 - Current
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Enhanced team productivity by implementing efficient work processes and streamlining operations.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Coordinated weekly meetings for internal and external groups.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Developed and maintained a high-performing team, providing ongoing training and support.
  • Championed new initiatives that contributed to increased profitability and long-term success for the company.
  • Collaborated with other departments for seamless project execution, resulting in improved overall performance.
  • Managed budgets effectively, controlling costs while still maintaining quality standards.
  • Improved customer service levels through the implementation of feedback-driven improvements to systems and procedures.
  • Assisted in recruitment efforts by conducting interviews, assessing candidates'' qualifications, and making hiring recommendations based on organizational needs.
  • Negotiated contracts with vendors to secure favorable pricing while maintaining high-quality products/services essential for the business''s ongoing success.
  • Maintained open lines of communication between employees and management to address concerns proactively before they escalated into larger issues or impacted morale negatively.
  • Increased sales revenue with targeted marketing strategies and promotional initiatives.
  • Resolved escalated customer issues promptly, restoring trust in the brand and preventing potential loss of business.
  • Conducted regular performance reviews to identify areas for improvement as well as recognize top performers who consistently exceeded expectations.
  • Oversaw inventory management to minimize stock shortages and optimize turnover rates.
  • Fostered an atmosphere of teamwork among employees through effective communication strategies that encouraged collaboration toward shared goals.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed detailed plans based on broad guidance and direction.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Store Manager

Reliance Retail
06.2014 - 03.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Education

MBA - Supply Chain Management

MICHIGAN STATE UNIVERSITY
Michigan, United States
07-2025

Bachelor of Commerce - Commerce

Bachelor of Commerce
INDIA, DELHI
10-2014

Skills

  • Effective leadership
  • Customer engagement
  • Team management
  • Health and safety compliance
  • Operations management
  • Employee retention
  • Marketing
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Strategic thinking
  • Adaptability and flexibility
  • Coaching and mentoring

Accomplishments

  • Supervised team of 300+ staff members.
  • Awarded as a Store of the Year award twice.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Hindi
Full Professional
English
Native or Bilingual
Punjabi
Native or Bilingual
Italian
Elementary

Certification

  • CPM - Certified Professional Manager
  • CM - Certified Manager Certification
  • POWER TRAINED License
  • Certified First - aid

Timeline

Lead Assistant Manager

Walmart
04.2018 - Current

Store Manager

Reliance Retail
06.2014 - 03.2018

MBA - Supply Chain Management

MICHIGAN STATE UNIVERSITY

Bachelor of Commerce - Commerce

Bachelor of Commerce

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Deepanshu verma