Deepanshu Sharma
Oakville
Summary
Strategic-thinking Business Development Manager with a history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building overachieving teams. Dedicated to continuous improvement and achieving market-leading results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Revenue Care Specialist - Credit Contol
Kuehne Nagel Ltd, Canada
06.2024 - Current
- Ensure accurate and timely revenue recognition and invoicing.
- Verify and reconcile revenue transactions against contracts or agreements.
- Investigate and resolve billing discrepancies, overcharges, or underpayments.
- Coordinate with internal teams (sales, finance, and operations) to correct errors.
- Identify inefficiencies in revenue processing and suggest improvements.
- Analyze revenue data and prepare financial reports
Customer Relations Associate
HGS Solutions Ltd
10.2023 - 06.2024
- Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with stakeholders to understand their needs and objectives.
- Assist customers in understanding their bills and services.
- Follow up on leads and assist in converting inquiries into sales opportunities.
- Proactively address client concerns and issues, working closely with internal teams to find timely resolutions.
- Escalate complex issues to the appropriate departments for resolution.
Sales Account Executive
Canadian Appliance Source
02.2023 - 06.2023
- Meet customer needs and provide product recommendations.
- Stayed up to date about appliance features, specifications, and usability.
- Achieved sales targets by actively promoting and selling home appliances.
- Sold more than $200K value of appliances to residential and commercial customers.
- Provided post-sales support, including answering customer inquiries, addressing concerns, and facilitating returns or exchanges.
- Meet new and existing customers through store visits and cold calling.
Product Head - Ocean
Continental Carriers Pvt Ltd.
08.2021 - 09.2022
- Monitor end-to-end shipment processes, including suppliers, vendors, and other relevant parties.
- Align product development with business goals and customer needs.
- Lead, manage, and motivate a national team of customer service representatives to deliver exceptional service.
- Manage teams at 7 different office locations.
- Part of Aerospace Project Team to ensure smooth logistics process and achieve operational excellence.
- Set clear performance expectations, monitor team performance, and provide coaching and feedback to improve service quality.
- Identify new business opportunities, partnerships, and revenue streams.
National Sales Manager
Logi Drive India LLP
07.2020 - 07.2021
- Developed and executed national sales strategies to drive revenue growth across diverse markets.
- Led cross-functional teams to align sales initiatives with corporate objectives, enhancing collaboration and efficiency.
- Analyzed market trends and competitor activities to inform strategic decision-making and identify new opportunities.
- Achieved $1 Million of sales revenue in year 2021.
- Established key performance indicators to measure sales effectiveness and optimize team performance.
- Cultivated strong relationships with major clients, improving customer satisfaction and retention rates.
Director - Business Development
Scylla Worldwide Logistics Pvt. Ltd.
07.2017 - 06.2020
- Design and implement national sales strategies to meet revenue targets, focusing on both existing and new markets.
- Identify upsell and cross-sell opportunities within existing accounts to maximize revenue potential.
- Develop and maintain strong relationships with key stakeholders, understanding their business needs and objectives.
- Regularly monitor sales performance, assess KPIs, and take corrective actions as necessary to meet business goals.
- Oversee the budgeting process, ensuring that all operations and strategies stay within the allocated budget while maximizing profitability.
- Negotiated favorable contracts with key suppliers, resulting in substantial cost savings for the organization.
Key Account Manager
Hellmann Worldwide Logistics Pvt. Ltd., India
03.2014 - 06.2017
- Act as a control tower to ensure prompt responses to customer queries and concerns.
- Manage teams in India, Pakistan, Bangladesh, and Srilanka as part of the global account management.
- Manage operational teams at 3 different office locations as part of the global account management.
- Won 20+ CEM projects for HWL during my tenure for Automotive Account.
- Establish and monitor operational standards to achieve quality KPI (TAT) at the highest level.
- Timely review of customer invoices with regional teams to maintain accuracy and suggest corrective plans.
- Prepare & review monthly account statements with customers to avoid missing bills and payment delays.
- Control and manage monthly payments from customers and attend to payment-related issues.
- Review monthly, quarterly, and annual performance reports with customers.
Senior Executive – Ocean Freight
Kuehne Nagel Pvt. Ltd., India
01.2011 - 03.2014
- Coordinate and liaise with customers, vendors, and shipping lines.
- Review and prepare shipment invoices, ensuring accuracy and completeness of billing data.
- Resolve billing issues or discrepancies by communicating with customers and other stakeholders.
- Maintain accurate and complete billing records and reports.
- Coordinate with shipping lines and vendors for shipment invoices and payment receipts.
Education
MBA - International Business Management
IITTM
India06-2010
Bachelor of Science - Management
ITFT
India06-2008
Skills
- Customer relationship management
- Account development
- Team leadership
- Customer retention
- Business development
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- REMIC MORTGAGE AGENT COURSE (RMAC) - Completed on Feb 21, 2025.
- Pursuing LLQP Certification from Oliver's.
Timeline
Revenue Care Specialist - Credit Contol
Kuehne Nagel Ltd, Canada
06.2024 - Current
Customer Relations Associate
HGS Solutions Ltd
10.2023 - 06.2024
Sales Account Executive
Canadian Appliance Source
02.2023 - 06.2023
Product Head - Ocean
Continental Carriers Pvt Ltd.
08.2021 - 09.2022
National Sales Manager
Logi Drive India LLP
07.2020 - 07.2021
Director - Business Development
Scylla Worldwide Logistics Pvt. Ltd.
07.2017 - 06.2020
Key Account Manager
Hellmann Worldwide Logistics Pvt. Ltd., India
03.2014 - 06.2017
Senior Executive – Ocean Freight
Kuehne Nagel Pvt. Ltd., India
01.2011 - 03.2014
MBA - International Business Management
IITTM
Bachelor of Science - Management
ITFT