Deepanshu Khanna
Toronto,ON
Summary
Customer-focused and highly motivated professional with a background in business administration and global business management. Experienced in customer service, problem-solving, and team collaboration with a proven ability to build strong relationships. Passionate about helping clients achieve their goals and currently seeking an entry-level opportunity to contribute value through personalized service and a proactive approach to financial solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service & Sales Associate(Supervisor)
Pizzaiolo
Toronto, ON
03.2023 - Current
- Proactively engaged with 50+ customers daily to understand their needs and recommend suitable products and services, increasing upsell conversion by 15%.
- Delivered exceptional service, resolving customer inquiries and complaints, with a 95% satisfaction rate based on internal feedback.
- Built long-term customer relationships, contributing to a 20% increase in repeat business over a 6-month period.
- Supervised and coached a team of 4 to 6 employees during peak shifts to maintain smooth operations and high service standards.
- Played a key role in achieving monthly store sales targets, contributing to a 10–12% increase in revenue, quarter-over-quarter.
- Recognized by management for consistent top-tier service delivery, and a customer-first attitude in high-pressure environments.
Marketing & Customer Insights Intern
Pizzaiolo Headoffice
Toronto, ON
01.2024 - 04.2024
- Supported planning and execution of campaigns designed to enhance customer engagement and loyalty.
- Analyzed customer behavior trends to provide actionable insights for better service delivery.
- Worked cross-functionally to improve outreach strategies and communication effectiveness.
- Demonstrated adaptability and problem-solving skills in a fast-paced team environment.
Customer Experience Representative
Globiva
India, Delhi
05.2022 - 09.2022
- Handled high volumes of customer interactions, resolving service issues efficiently and empathetically.
- Developed trust with clients by delivering honest, friendly, and helpful support across all touchpoints.
- Identified customer pain points and provided tailored solutions, aligning with company standards.
- Played a key role in customer retention by ensuring satisfaction and positive engagement.
Education
Postgraduate Diploma in Global Business Management - Marketing Specialization
Humber College
Toronto, ON04-2024
BBA - Bachelor’s Degree in Business Administration
IITM
India,Delhi08-2021
Skills
- Customer Service & Client Relationship Management
- Time Management & Multitasking
- Sales Support & Upselling Techniques
- Conflict Resolution and Problem Solving
- Verbal and written communication
- Microsoft Office & CRM Tools
- Cross-Cultural Teamwork
Certification
- Google DigitalMarketing
- Mutual Funds License (IFIC or CIFC)
Timeline
Marketing & Customer Insights Intern
Pizzaiolo Headoffice
01.2024 - 04.2024
Customer Service & Sales Associate(Supervisor)
Pizzaiolo
03.2023 - Current
Customer Experience Representative
Globiva
05.2022 - 09.2022
Postgraduate Diploma in Global Business Management - Marketing Specialization
Humber College
BBA - Bachelor’s Degree in Business Administration
IITM
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