Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Availability
Languages
Skills
Timeline
Generic

DEEPANSHU BHUTANI

Brampton,Canada

Summary

Dynamic leader with a proven track record at Rogers Communications, enhancing team performance and customer satisfaction. Excelled in utilizing Salesforce to drive a 15% growth in sales, showcasing exceptional leadership and technical proficiency. Expert in customer service excellence and project execution, adept at mentoring teams and leveraging CRM tools for strategic client management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Sales Representative

OneConnect verse
Mississauga
11.2024 - Current
  • Demonstrated ability to create personalized experiences for each client, resulting in increased sales and customer retention.
  • Developed strong relationships with clients by maintaining up-to-date and accurate customer information.
  • Utilized omni-channel communication platforms to efficiently handle customer inquiries and improve satisfaction ratings.
  • Successfully managed the company's image and reputation using public relations expertise, contributing towards brand recognition and loyalty.
  • Designed and executed successful sales strategies, achieving higher client acquisition and retention rates.
  • Mentored a team of 7 to 8 representatives, improving their sales and customer service skills.
  • Conducted CRM best practices training to optimize team performance.
  • Managed transactions using advanced POS systems, ensuring accurate record-keeping, and efficient customer service.
  • Developed an efficient system for tracking sales revenue using advanced accounting techniques.
  • Applied critical thinking to identify and convert potential sales leads into loyal customers.

Sales Representative

Rogers Communications
03.2023 - 10.2024
  • Conducted inbound and outbound sales campaigns, offering tailored solutions to customer needs.
  • Managed relationships with clients by leveraging a detailed knowledge base, ensuring their understanding of products and services.
  • Addressed customer inquiries with professionalism, ensuring satisfaction and prompt issue resolution.
  • Spearheaded door-to-door sales initiatives, enhancing adaptability in customer interactions.
  • Logged and tracked customer interactions using CRM systems, maintaining transparency.
  • Provided exceptional customer service by understanding needs and delivering suitable products.
  • Collaborated with teams to streamline customer journeys and improve engagement.
  • Implemented social media strategies that significantly improved online visibility, resulting in an increased number of leads.

Project Team Member | Research and Coordination

City Studio Project
01.2024 - 04.2024
  • Company Overview: Region of Durham
  • Spearheaded research initiatives, analyzing local data to drive informed decision-making in project execution
  • Assisted in developing project timelines and resource allocation plans to meet deadlines efficiently
  • Contributed to stakeholder presentations, highlighting key insights and progress metrics to ensure project alignment with goals
  • Region of Durham

Medical Transcriptionist

Fortis Hospital
Ludhiana, India
01.2023 - 08.2023
  • Company Overview: India
  • Transcribed over 200 patient records with 99% accuracy, ensuring compliance with medical confidentiality standards
  • Collaborated with healthcare teams to clarify complex medical terminology, resolve discrepancies, and ensure precise documentation for better patient outcomes
  • Introduced process improvements that reduced the dictation backlog by 10%
  • India

Private Tutor / Teacher

Self
Ludhiana, India
05.2017 - 03.2021
  • Customized lesson plans for students of various levels, resulting in a 25% improvement in academic performance
  • Leveraged active learning techniques to foster student engagement and critical thinking skills

Education

Post Graduate Diploma - Project Management

Durham College
Oshawa, Canada
04.2024

Bachelor of Education - Curriculum Development and Pedagogical Methods

GHG College of Education
Raikot, India
05.2019

Bachelor of Science -

S.C.D. Government College
Ludhiana, India
05.2017

Skills

  • Customer Relationship Management: Personalized service delivery, customer engagement, and retention strategies
  • Sales and Marketing: Innovative strategies, lead conversion, and brand visibility
  • Omni-Channel Communication: Proficient in handling customer inquiries across phone, email, and social media platforms
  • Technical Proficiency: Salesforce, Microsoft Teams, Excel, Zoom, and advanced POS systems
  • Event Planning: Developing strategies for special events to enhance customer engagement
  • Analytical thinking: identifying sales opportunities and utilizing data for strategic planning
  • Social Media Strategies: Enhancing online visibility and lead generation
  • Advanced Accounting Techniques: Tracking sales revenue and maintaining accurate records

Certification

Salesforce CRM Training

Volunteer Experience

Event Coordinator, Community Fundraiser, Brampton, Canada, 06/01/23, Coordinated a team of volunteers for a fundraising event, raising over $5,000 for local charities., Managed event logistics, from vendor coordination to marketing efforts, ensuring successful execution and high attendee satisfaction.

Availability

Full Time

Languages

English, Fluent

Skills

Proficient in leading teams, mentoring, and fostering collaboration for optimized performance., Experienced in developing project scopes, schedules, and resource plans to meet organizational goals., Expertise in data analysis to drive insights and improve processes., Strong written and verbal skills for collaborating with stakeholders and presenting key findings., Track record of increasing sales performance through strategic planning and customer engagement.

Timeline

Senior Sales Representative

OneConnect verse
11.2024 - Current

Project Team Member | Research and Coordination

City Studio Project
01.2024 - 04.2024

Sales Representative

Rogers Communications
03.2023 - 10.2024

Medical Transcriptionist

Fortis Hospital
01.2023 - 08.2023

Private Tutor / Teacher

Self
05.2017 - 03.2021

Post Graduate Diploma - Project Management

Durham College

Bachelor of Education - Curriculum Development and Pedagogical Methods

GHG College of Education

Bachelor of Science -

S.C.D. Government College
DEEPANSHU BHUTANI