Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Affiliations
Timeline
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Deepanshi Sharma

oakville,Ontario

Summary

Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management. Experienced Store Supervisor with strong background in retail management, merchandising, and customer service. Proven ability to deliver results through effective team leadership, inventory control, and loss prevention techniques. Possess strong communication skills for dealing with staff and customers alike. In previous roles, implemented initiatives that improved operational efficiency and boosted customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Team Leader

DOLLARAMA
Mississauga, Ontario
08.2023 - Current
  • Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Conducted performance reviews for each individual member of the team, providing feedback where necessary.
  • Utilized problem-solving skills when dealing with difficult situations or customer complaints.
  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained positive working relationship with fellow staff and management.

Relationship Associate

max life insurance
, India
10.2022 - 02.2023
  • Provided assistance in resolving client issues, including reviewing account information and making recommendations.
  • Cultivated relationships with existing customers by providing exceptional service and support.
  • Performed regular follow-up calls to customers to ensure their needs were met.
  • Created reports on customer feedback, trends, and market research data for management review.
  • Assisted customers with product selection based on individual needs.
  • Established strong client relationships to drive business development.
  • Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.

Education

Post Graduate Certificate - Project Management

Georgian College of Applied Arts And Technology
Toronto, ON
05-2024

Skills

  • Product Knowledge
  • Retail Merchandising
  • Customer Assistance
  • Store Organization
  • Payment Processing
  • Cash Handling
  • Inventory Management
  • Merchandise Receiving and Handling
  • Order Management
  • Cash Drawer Management
  • Customer Needs Assessment
  • POS Software
  • Product Merchandising
  • Store Opening and Closing
  • Flexible Hours
  • Team Leadership
  • Customer Service
  • Decision-Making
  • Customer Education and Consulting
  • Client Engagement
  • Qualifying Customers
  • Service assistance
  • Relationship building and management
  • Sales Reporting
  • Relationship review process

Certification

  • first aid ( CPR ) License

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

Accomplishments

  • Role of Honour in graduation (2021)
  • Dean list holder

Affiliations

  • Project handling ( inventory)
  • Audit in different stores of dollarama
  • Fulfill target of life insurance ( more than 5000$)

Timeline

Assistant Team Leader

DOLLARAMA
08.2023 - Current

Relationship Associate

max life insurance
10.2022 - 02.2023

Post Graduate Certificate - Project Management

Georgian College of Applied Arts And Technology

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Deepanshi Sharma