Deepankur Bhardwaj
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Manager
Restaurant
09.2015 - 03.2025
- Worked as a Manager in a Restaurant for more than 10 years and where my roles included managing team of 10 employees, Oversaw daily restaurant operations, ensuring smooth workflow, quality service, and customer satisfaction.
- Handled customer complaints and feedback with professionalism to maintain a positive dining experience.
- Monitored food safety, hygiene standards, and compliance with local health regulations.
- Implemented cost control measures to maximize profitability and reduce operational expenses.
- Analyzed sales reports and performance metrics to identify areas for improvement and growth.
- Implemented cost control measures to maximize profitability and reduce operational expenses and analyzed sales reports and performance metrics to identify areas for improvement and growth.
- Assisted in marketing efforts, including promotions and events to boost customer traffic and sales.
Senior Customer Service Representative
The Celar
01.2014 - 03.2015
- Delivered high-quality customer service in a fast-paced, international retail environment, catering to a diverse clientele.
- Provided expert advice on liquor products including whiskies, wines, vodkas, and duty-free exclusive brands to maximize sales.
- Managed and supervised daily store operations in the absence of the floor manager, ensuring smooth service and compliance with airport retail protocols. Ensured strict compliance with age verification, airport security, and legal sales restrictions.
- Processed high-volume sales transactions efficiently using POS systems, ensuring accuracy in billing and duty-free documentation. Monitored inventory levels and coordinated with supply chain team for stock replenishment and display optimization.
- Trained and guided junior staff on customer interaction standards, product knowledge, and sales techniques.
- Maintained cleanliness and organization of display units to uphold premium brand image and attract customers.
- Acted as a liaison between the store and airport authorities during audits and regulatory checks
Deck Cadet
Foreign going(F.G.) Ship
10.2011 - 10.2013
- Worked as a Deck Cadet for 2 years on a Foreign going(F.G.) Ship with Crew members from Ukraine, Bulgaria and India.
- Assisted the Officer of the Watch (OOW) on bridge during navigational watches. Helped in maintaining a proper lookout (often as a helmsman or lookout).Observed navigational instruments, radar, ECDIS, and GPS systems. Learn collision regulations (COLREGs) and bridge procedures.
- Observed and handled in cargo loading and unloading under officer supervision. Learned about cargo types, handling procedures, and safety measures. Understood emergency response procedures and reporting lines.
- Assisted in maintenance of deck equipment (chipping, painting, greasing, etc.).Help with mooring/unmooring operations and anchor handling.
- Maintained the Training Record Book (TRB) with guidance from senior officers. Indulged in vessel operations including passage planning, chart corrections, and navigational calculations. Attended briefings, toolbox meetings, and officer instructions regularly. Ensured compliance with international maritime regulations (SOLAS, MARPOL, STCW, etc.).
- Worked as part of the deck team under the Chief Mate’s supervision. Showcased discipline, punctuality, and willingness to learn. Demonstrated good communication and respect for shipboard hierarchy.
Education
Diploma - Diploma in Nautical Science
Cosmopolitan Technology of Maritime
01.2010
Graduation - Bachelor of Computer Applications
S.R.P.A. Adarsh Bhartiya College
01.2008
12th - undefined
Arya Boys Senior Secondary School
01.2005
10th - undefined
Saint Thomas Senior Secondary School
01.2003
Skills
- Systematic and calculated Approach
- Intellectual and Professional Honesty
- Eagerness to Learn and add knowledge
- Basic navigation and craftwork
- Understanding of international regulations
- Teamwork and communication
- Situational awareness and safety consciousness
PERSONAL DETAILS:
Language known: Hindi, English, Punjabi
Native or Bilingual
Hobbies and Interests
Travelling, Cooking, Interactive with people.
About Myself:
- I have knowledge of both International and National work culture.
- My focus is always on drawing solutions.
- I concentrate on staying narrow and deep to complete each task activity.
Timeline
Manager
Restaurant
09.2015 - 03.2025
Senior Customer Service Representative
The Celar
01.2014 - 03.2015
Deck Cadet
Foreign going(F.G.) Ship
10.2011 - 10.2013
Graduation - Bachelor of Computer Applications
S.R.P.A. Adarsh Bhartiya College
12th - undefined
Arya Boys Senior Secondary School
10th - undefined
Saint Thomas Senior Secondary School
Diploma - Diploma in Nautical Science
Cosmopolitan Technology of Maritime
Similar Profiles
Abdelsatar YamakAbdelsatar Yamak
Restaurant Waiter at RestaurantRestaurant Waiter at Restaurant
Raimpal .Raimpal .
Front Staff Member at RestaurantFront Staff Member at Restaurant
Jayden ShepherdJayden Shepherd
Server/Bartender at RestaurantServer/Bartender at Restaurant
Vikash AggarwalVikash Aggarwal
Manager at Fly High India HolidaysManager at Fly High India Holidays
Akash MahajanAkash Mahajan
Manager at KPMGManager at KPMG