Deepali Talreja
Guelph,ON
Summary
4 Years of experience with strong communications skills as customer service associate and 1 year of Professional experience as fraud advisor with a strong background in fraud analysis, risk assessment and regulatory compliance. Expert in utilizing advanced analytical tools to identify fraudulent transactions Demonstrated ability to develop and implement effective fraud prevention strategies,
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Fraud Advisor
Scotiabank
09.2024 - Current
- Analyzing alerts from fraud detection systems, assessing the likelihood of fraudulent activity, and making decisions to block accounts, adjust limits, or contact customers.
- Contacting customers to verify suspicious transactions, providing support, and ensuring a positive customer experience.
- Identifying and assessing fraud risks within the organization.
- Enhanced transaction monitoring systems for improved fraud detection and prevention.
- Creating reports on fraud trends, prevention measures, and investigation outcomes, ensuring accurate documentation of all activities.
- Ability to assess complex situations, identify root causes, and implement effective solutions
- Ability to work effectively with others and contribute to a positive team environment.
- High level of integrity and the ability to handle sensitive information with discretion
Fraud Prevention Specialist
Bell Canada
02.2023 - 08.2024
- Company Overview: Bell Canada is a leading telecommunications company in Canada, providing various services including mobile, internet, and television.
- Experience in assisting inbound callers with account inquiries.
- Experience in resolving issues mitigating fraud with mobility accounts.
- Experience in using multiple fraud prevention and fraud management applications like Interconnect and Citadel.
- Experience in conducting reviews of flagged transactions and reports with potential suspicious activities.
- Expert in investigating issues and taking immediate actions using internal tools.
- Consistently delivered outstanding customer service by offering friendly support and using knowledge of products, services and solutions.
- Maintained integrity when managing sensitive customer information as per Regulatory and Compliance guidelines.
- Bell Canada is a leading telecommunications company in Canada, providing various services including mobile, internet, and television.
Order Processor
Bell Canada
08.2022 - 02.2023
- Company Overview: Bell Canada is a leading telecommunications company in Canada, providing various services including mobile, internet, and television.
- Addressing customer queries on list of products, pricing and availability.
- Experience to assist customers with order placements and offer updates on status and shipping.
- Ability to de-escalate in stressful environments / situations with empathy and urgency.
- Accurately maintaining order tracking in database.
- Protected customer rights by maintaining confidentiality of personal and financial information.
- Handling average of 30 calls daily using tools for order management and processing.
- Experience in handling multiple systems like System Initiation Protocol (SIP) Phones, Interaction Connect, Amazon Connect.
- Bell Canada is a leading telecommunications company in Canada, providing various services including mobile, internet, and television.
Department of Motor Vehicle (DMV) Agent
Service Ontario
03.2022 - 07.2022
- Company Overview: Service Ontario provides various government services to residents of Ontario, including vehicle registration and health card services.
- Experience in working with DMV department for sticker refund eligibility program.
- Responding to customer requests with information on refund.
- Servicing customers with applying for refund as per eligibility.
- Use of systems to provide information and maintaining privacy policies.
- Service Ontario provides various government services to residents of Ontario, including vehicle registration and health card services.
Health Card Renewal Specialist
Service Ontario
09.2021 - 03.2022
- Company Overview: Service Ontario provides various government services to residents of Ontario, including vehicle registration and health card services.
- Subject Matter Expert (SME) in serving Service Ontario (SO) Health Card inquiry line with on job trainings on different government programs for Ontario residents.
- Experience in working with SO team for health card renewal appointment bookings.
- Knowledge expert on documentation required for different services provided by SO.
- Guiding customers in providing information on several government programs for senior citizens across all age groups.
- Skilled in usage of several internal tools and professionally handled 60-70 calls daily.
- Organizes work information to ensure accuracy and completeness.
- Service Ontario provides various government services to residents of Ontario, including vehicle registration and health card services.
Customer Specialist, Ontario Vaccination & Worker Income Protection Benefit Program
Ministry of Health, Ontario
02.2021 - 09.2021
- Company Overview: The Ministry of Health in Ontario is responsible for overseeing the health care system and providing health services to residents.
- Managed customer requests for Covid-19 vaccine booking appointments.
- Experienced communicating across various age groups, maintaining privacy policies.
- Supported businesses and companies in submitting claims to Government of Ontario for worker's benefit program.
- Responding to customers queries with useful information on provincial policy around 3 sick days for Covid-19 vaccination.
- The Ministry of Health in Ontario is responsible for overseeing the health care system and providing health services to residents.
Medical Transcription
Freelancer
01.2017 - 12.2018
- Review and authenticate medical reports.
- Teaching theoretical classes for medical transcription via Google classroom.
- Transcribing audio recordings of patient's medical history using Express Scribe.
General Physician and Homeopathy Practitioner
Kunsh Clinic
12.2013 - 01.2016
- Company Overview: Kunsh Clinic is a healthcare facility in Kalyan, Maharashtra, India, providing homeopathic medical services.
- Managing personal clinical setup.
- Experienced working as homeopathic physician.
- Diagnosing and treating up to 10 patients every day.
- Providing primary care and first aid treatment for patients.
- Kunsh Clinic is a healthcare facility in Kalyan, Maharashtra, India, providing homeopathic medical services.
Registered Medical Officer (RMO)
Aayush Hospital
03.2011 - 07.2011
- Company Overview: Aayush Hospital is a healthcare facility in Kalyan, Maharashtra, India, providing various medical services.
- Experienced working as ICU (Intensive Care Unit) assistant.
- Experienced handling casualties as first point of contact.
- Providing continuous care in general and special wards.
- Providing counselling and recovery during hospitalization.
- Aayush Hospital is a healthcare facility in Kalyan, Maharashtra, India, providing various medical services.
ICU Trainee
Swasthya Hospital and Medical Research Center
08.2008 - 04.2010
- Company Overview: Swasthya Hospital is a medical facility in Ahmednagar, Maharashtra, India, focusing on critical care and research.
- Experienced working as ICU (Intensive Care Unit) trainee.
- Diagnosing emergencies and providing CPR (cardiopulmonary resuscitation).
- Experienced diagnosing ECGs (Electrocardiogram) and use of AEDs (Automated Electronic Device).
- Ability to de-escalate in stressful environments / situations with empathy and urgency.
- Swasthya Hospital is a medical facility in Ahmednagar, Maharashtra, India, focusing on critical care and research.
Education
Bachelor in Homeopathic Medicine & Surgery (BHMS) -
Post Graduate Diploma in Medical Emergency Services -
Skills
- Analytical and Investigative skills
- TSYS T2 credit card domain Knowledge
- Ability to detect fraud patterns
- Strong communications and Investigative skills
- Risk Management
- Multitasker and Collaborative
- Knowledge of Multiple applications VCAS VRM OAS systems to detect transactions
- Ability to Handle 30-40 calls per day
- Self-driven and Strong Interpersonal
- Event Management
- Exceptional communication and listening skills
- Digital literacy
- Knowledge of Life Insurance, RRSP, RESP, TFSA
Certification
- Certification in Medical Terminology (OSCAR), Canadian Ultrasound Institute
- Certification in Phlebotomy, Canadian Ultrasound Institute
- Medical Transcription, Yogam BPO, Vellore, India
Timeline
Senior Fraud Advisor
Scotiabank
09.2024 - Current
Fraud Prevention Specialist
Bell Canada
02.2023 - 08.2024
Order Processor
Bell Canada
08.2022 - 02.2023
Department of Motor Vehicle (DMV) Agent
Service Ontario
03.2022 - 07.2022
Health Card Renewal Specialist
Service Ontario
09.2021 - 03.2022
Customer Specialist, Ontario Vaccination & Worker Income Protection Benefit Program
Ministry of Health, Ontario
02.2021 - 09.2021
Medical Transcription
Freelancer
01.2017 - 12.2018
General Physician and Homeopathy Practitioner
Kunsh Clinic
12.2013 - 01.2016
Registered Medical Officer (RMO)
Aayush Hospital
03.2011 - 07.2011
ICU Trainee
Swasthya Hospital and Medical Research Center
08.2008 - 04.2010
Post Graduate Diploma in Medical Emergency Services -
Bachelor in Homeopathic Medicine & Surgery (BHMS) -
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