Deepali Rajput
Toronto,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Associate – General Merchandise
Walmart Inc.
06.2022 - 08.2023
- Interacted with customers and assisted with products and inquiries
- Promoted products/services, assisted customers in locating merchandise, facilitated purchase decisions, and resolved customer issues; referred concerns where appropriate.
- Maintained an organized merchandise area by restocking shelves and monitoring inventory levels.
- Collaborated with team members, co-coordinating with the department manager to ensure a seamless shopping experience.
Relationship Manager
Axis Asset Management Company
Vadodara, India
07.2021 - 03.2022
- Coordinated the management of mutual funds for 61 private and Axis banks, ensuring exceptional accuracy and efficiency in daily operations.
- Successfully executed tasks with independence and drive, consistently meeting financial institutions' expectations.
- Established and maintained strong relationships with high-net-worth individuals, showcasing excellent interpersonal skills.
- Utilized Microsoft Excel to produce concise and comprehensive daily, weekly, and monthly reports, demonstrating proficiency in data analysis and reporting.
Acquisition Relationship Manager
ICICI Prudential Asset Management Company
Vadodara, India
09.2017 - 07.2021
- Provided exceptional customer service while handling online and branch walk-in inquiries.
- Successfully addressed client queries, showcasing an ability to handle diverse customer needs.
- Guided clients on the products best suited to help them meet their financial goals.
- Established and maintained strong business relationships with 50 High Net Worth Individuals (HNI) and 300 retail clients.
- Acquired more than 500 customers for the branch, aiding clients in achieving their financial objectives.
- Developed financial plans for mapped clients, achieving more than 110% of the target year over year.
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting, showcasing proficiency in data analysis.
- Worked within tight deadlines in a fast-paced environment, demonstrating adaptability and time management skills.
- Implemented a Financial Literacy Program, showcasing a proactive approach towards educating clients and enhancing their financial knowledge.
MIS Coordinator
IndusInd Bank
Vadodara, India
09.2015 - 08.2017
- Coordinated business and services with 19 Category F (rural) branches in Gujarat, ensuring efficient communication and collaboration.
- Interacted with NRI HNI clients, ensuring their break-even by coordinating with branches.
- Managed and presented MIS of allotted branches using Microsoft Excel and PowerPoint.
- Assisted branch managers with daily issues, showcasing a hands-on approach to problem-solving.
- Efficiently resolved issues and escalated problems, ensuring the delivery of quality services to clients.
Executive Vendor Manager
Collabera Technologies
Vadodara, India
04.2015 - 09.2015
- Researched and secured highly skilled personnel to meet market needs.
- Established partnerships with recruiters to fulfill client needs.
- Utilized Microsoft Excel to process vendor bills and finances.
- Evaluated vendor performance and provided constructive feedback.
- Liaised between departments for purchase orders, invoices, and payments.
- Introduced partners to 'The Collabera VM tool' to streamline daily transactions.
- Provided exceptional support to the organization, demonstrating dedication and efficiency.
Academic Manager
Zee Learn Pvt Ltd.
Mumbai, India
04.2014 - 12.2014
- Responsible for maintaining a comprehensive, illume-based curriculum for over 60 Zee Learn (Kidzee) centers in the Gujarat Zone.
- Conducted training and assessment for Kidzee Teachers and Centre Heads, managing batch sizes ranging from 15 to 35.
- Performed regular academic checks on all centers to track training implementation.
- Maintained MIS records and tracked trained/untrained teachers/staff in each center using Microsoft Excel.
- Facilitated special workshops for parents on pertinent topics, providing counseling if necessary, and addressing the concerns of business partners.
Assistant Executive
Tam Media Ltd.
Vadodara, India
05.2013 - 01.2014
- Responsible for the project ASCI (Advertising Standard Council of India).
- Tasked to send weekly reports on misleading ad campaigns published in multilingual newspapers across India.
- Reports included finding and writing details of the ads that were misleading.
- Proofreading, correcting grammatical and spelling errors in diverse documents, and editing the final report before submission.
- Checked the accuracy of the information before submitting the report.
Education
PG Certificate - Digital & Content Marketing - Digital Marketing
York University
Toronto, ON01.2024
PG Certificate - Marketing Management - Marketing
Seneca College
Toronto, ON12.2022
Bachelor of Commerce -
Maharaja Sayajirao University of Baroda
Vadodara, Gujarat04.2013
Skills
- Customer Service Excellence
- Client Relationship Building
- Project Management
- Data Analysis and Reporting
- Accuracy Checks and Proofreading
- Business Coordination
- Proactive Program Implementation
- Vendor Management
- Adaptability and Time Management
- Financial Planning
Accomplishments
- Awarded “Top Achiever in NFO” in 2020
- Recognized for "Maximum number of trainings conducted in a month" in 2014
Certification
- LinkedIn Certifications, 07/2022
- Learning Adobe Spark, 05/2022
- Excel: Introduction to Formatting, 06/2022
- Excel: Introduction to Charts and Graphs, 06/2022
- Excel: Advanced Formatting Techniques (365/2019), 06/2022
- PowerPoint Essential Training (Office 365/Microsoft 365) (2020), 07/2022
- Learning Adobe Spark, 04/2010
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
French
Elementary
Timeline
Customer Service Associate – General Merchandise
Walmart Inc.
06.2022 - 08.2023
Relationship Manager
Axis Asset Management Company
07.2021 - 03.2022
Acquisition Relationship Manager
ICICI Prudential Asset Management Company
09.2017 - 07.2021
MIS Coordinator
IndusInd Bank
09.2015 - 08.2017
Executive Vendor Manager
Collabera Technologies
04.2015 - 09.2015
Academic Manager
Zee Learn Pvt Ltd.
04.2014 - 12.2014
Assistant Executive
Tam Media Ltd.
05.2013 - 01.2014
PG Certificate - Digital & Content Marketing - Digital Marketing
York University
PG Certificate - Marketing Management - Marketing
Seneca College
Bachelor of Commerce -
Maharaja Sayajirao University of Baroda