Deepali Berry

• Reducing inventory shrinkage through strategic planning and diligent monitoring of high-risk areas.
• Conducting thorough investigations into suspected cases of internal theft, leading to resolution of multiple incidents.
• Partnered with local law enforcement agencies to address external theft and promote secure shopping environment for customers.
• Regularly auditing operational procedures, identifying areas for improvement to minimize losses due to error or inefficiency.
• Contributing to development of sales strategies based on data insights
• Enhancing cross-functional collaboration by providing daily operational support to ensure efficient and cost-effective merchandise flow

• Greeted customers entering store and responded promptly to customer needs.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies by 30%.
• Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment.
• Provided backup support for other departments when needed, showcasing versatility within retail environment.
• Managed inventory levels effectively, reducing stock shortages by 40% and minimizing wastage.
• Supported management in implementing operational improvements such as updated training manuals or revised schedules.

• Directed team of customer service professionals, achieving 25% increase in customer retention through effective supervision and motivation
• Coordinated with cross-functional departments to meet customer service needs, resulting in 15% improvement in customer retention
• Identified and implemented 2 process improvement plans, leading to 30% increase in operational efficiency
• Successfully achieved 40% increase in customer satisfaction by ensuring team delivered exceptional service quality
• Organized and planned weekly training programs with 100% attendance rate, enhancing skills and knowledge of team members
• Implemented monitoring system and conducted regular audits of customer interactions, maintaining average Quality Assurance Score of 88%.

• Executed enhancements within QA process that reduced time taken for testing by 15%
• Identified and resolved customer issues through comprehensive audits that lead to increase in customer satisfaction by 12%
• Collaborated with cross-functional teams ensured that all product features were thoroughly tested for compliance with regulatory standards
• Established key metrics and observed consistent 10% reduction in average time taken to resolve defects
• Maintained and updated SOPs, ensured that it accurately reflect most current processes and practices
• Created automated dashboards for more efficient tracking of Quality trends and patterns

Achieved 85% customer satisfaction rate by efficiently handling diverse customer inquiries through various communication channels (phone, email, chat) in fast-paced call Centre environment

• Reduced unresolved customer grievances by 30% through timely and effective resolution within 48-hour Turnaround Time (TAT), positively impacting customer loyalty and trust
• Streamlined flight booking and ticketing processes, resulting in 70% increase in efficiency and adherence to company policies and procedures
• Demonstrated exceptional sales and customer service skills, achieving 15% higher revenue generation compared to team average, and consistently exceeding target
• Maintained 100% accuracy in updating and managing customer records and reservations within airline's reservation system, ensuring seamless operations and minimal errors.