Deepali Deepali
7738 Butternut Blvd ,Niagara Falls
Summary
Recently graduated from a Business program, this candidate is eager to contribute to an environment that fosters professional growth and success. With strong motivation and excellent communication skills, they excel at building positive relationships with clients and colleagues. Highly self-driven and capable of working efficiently with minimal supervision, this candidate is known for their organizational abilities and reliability. They thrive in managing multiple priorities while maintaining a positive attitude and are always willing to take on additional responsibilities to help the team achieve its goals.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Super 8 By Wyndham
09.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
Team Member
Tim Hortons
04.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Supervisor
Meltwich Food Co.
08.2023 - 02.2024
- Streamlined kitchen operations for increased efficiency by optimizing staff schedules and task allocation.
- Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.
- Reduced food waste dramatically by implementing strict inventory control measures and better communication among staff members.
- Implemented quality control measures, resulting in consistently high-quality dishes and improved customer feedback ratings.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
Technical Support Representative
Concentrix, Niagara Falls
03.2023 - 08.2023
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Team Leader
SVP Sports
11.2022 - 03.2023
- Boosted sales performance by implementing effective team training and coaching strategies.
- Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
- Analyzed market trends and competitor activity to identify new business opportunities for the team.
- Expanded market presence through strategic partnerships that led to increased referral business for the sales team.
Security Guard
Paragon Security
10.2022 - 12.2022
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Sales Associate
Hudson Bay's Company
07.2022 - 11.2022
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Shipper/Receiver
SCI LOGISTICS
09.2021 - 06.2022
- Streamlined warehouse operations with the implementation of effective organization systems for easy product retrieval.
- Assisted in maintaining a safe working environment by following established workplace safety guidelines.
- Increased on-time deliveries through consistent coordination with carriers and proactive issue resolution.
- Implemented an effective returns process, reducing processing time for returned items while maintaining high-quality standards.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Education
Business advanced Diploma - Commerce
CANADORE COLLEGE
12.2022
Skills
- Effective Communication
- Collaborative Teamwork
- Customer service
- Proactive and Encouraging
- Problem-solving and attentive
- Dedicated Work Commitment
- Effective Listening
- Prioritized Task Management
- Technical Support
- Technical Problem Solving
- Customer Service Support
- Sales Presentations
- Staff Supervision
- Sales Promotions
- Constructive Mindset
- Proficient Computer Skills
- Customer relations
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Front Desk Manager
Super 8 By Wyndham
09.2024 - Current
Team Member
Tim Hortons
04.2024 - Current
Supervisor
Meltwich Food Co.
08.2023 - 02.2024
Technical Support Representative
Concentrix, Niagara Falls
03.2023 - 08.2023
Team Leader
SVP Sports
11.2022 - 03.2023
Security Guard
Paragon Security
10.2022 - 12.2022
Sales Associate
Hudson Bay's Company
07.2022 - 11.2022
Shipper/Receiver
SCI LOGISTICS
09.2021 - 06.2022
Business advanced Diploma - Commerce
CANADORE COLLEGE
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