Deepakshi Arora
Surrey,Canada
Summary
Energetic and personable customer service professional seeking an opportunity to leverage strong communication skills and passion for providing exceptional client experiences. Committed to delivering prompt, courteous, and effective assistance. Eager to contribute to the growth and success of a dynamic organization.
Overview
9
9
years of professional experience
Work History
Parking Control Room Operator (Airport Operations)
Concord Parking
Richmond, Canada
09.2023 - Current
- Engage with customers to assist with any inquiries
- Provide information on parking rates, exit procedures, and accepted methods of payment
- Support contingency operations due to Irregular Operations or when the facility is at capacity
- Report specific operational needs related to waste management, maintenance issues, cleaning, and cart collection
- Support the Parking Supervisor and PARCS Specialist as needed
- Perform basic maintenance tasks on parking equipment
- Providing clear instructions to customers and or airport employees
- Conducting Parking Lot counts and initiating contingency processes when it reaches capacity
- Driven by flight schedules and parking transaction data, support peak departing and arriving flows in proximity to the pay stations on both the International and Domestic terminals of the Parkade. (P1&P3)
- Parkade overflow management when necessary
Screening Officer
Allied Universal
Richmond, Canada
02.2023 - 08.2023
- Security Screening: Using X-ray, explosive detection, and metal detection technology to screen carry-on/checked baggage and passengers.
- Physical Searches: Conducting, when necessary, respectful and professional physical pat-downs of passengers and manual searches of baggage.
- Access Control: Monitoring and controlling access to secure areas of the airport.
- Document Verification: Confirming the validity of passenger boarding passes and identification documents.
- Alarm Response: Promptly responding to security alarms and conducting follow-up procedures.
- Reporting and Compliance: Documenting violations and reporting security threats or incidents to supervisors and authorities.
- Customer Service: Communicating with passengers to explain procedures, manage queues, and handle potential conflicts professionally.
Customer Service Representative
jetSet YVR
Richmond, Canada
06.2022 - 01.2023
Administrative Officer / Project Coördinator
Insignia College (Flight Training School)
Surrey, Canada
03.2022 - 01.2023
- Provides Student Services related information to students, graduates, guardians, and employers as required
- Provides administrative support to various teams within Student Services as required
- Participates in Recruitment activities both on and off campus as needed
- Assists the Supervisor with the effective communication of relevant policies and procedures to students, faculty and staff
- Maintains student attendance records and collects necessary medical documentation as required
- Liaises with students, instructors and bus companies to organize transportation for commuting students and for field trips
- Prepares, distributes, collects and verifies transportation documents; ensures that all pertinent information is forwarded to Security
- Ensures efficient procedures for pick-up and drop-off students by guardians and drivers
- Coordinates with the Security Staff Supervisor to identify security issues for students
- Assists the Supervisor with investigating student behavior cases where HCT policies have been violated
- Assists with front line reception and other areas within Student Services as required by the Supervisor
Customer Service Representative
Regal Immigration Services Ltd.
Surrey, Canada
05.2017 - 05.2018
- Assist in filing of applications.
- Attend walk-in clients and assist them with their queries.
- Book appointments after taking in consideration the schedule of the consultant.
- Answer all incoming calls and redirect them accordingly or keep messages.
- Monitor office supplies and place orders when necessary.
- Check, forward and manage e-mails.
Education
Business Management - Diploma
Douglas College
Skills
- Critical Thinking
- Creativity
- Leadership
- Teamwork
- Time Management
- Attention to Detail
- Adaptability
- Customer Service
- Administrative Experience
Personal Information
Willing To Relocate: Anywhere
Timeline
Parking Control Room Operator (Airport Operations)
Concord Parking
09.2023 - Current
Screening Officer
Allied Universal
02.2023 - 08.2023
Customer Service Representative
jetSet YVR
06.2022 - 01.2023
Administrative Officer / Project Coördinator
Insignia College (Flight Training School)
03.2022 - 01.2023
Customer Service Representative
Regal Immigration Services Ltd.
05.2017 - 05.2018
Business Management - Diploma
Douglas College