Deepak Yermula

Resource Analyst (Administration, Reporting & Workday Support) | Dec 2023 – Present
• Reporting to the Program Administrator, provided analyst-level support on reporting, compliance, and Workday system enhancements.
• Designed Power BI dashboards and Excel reports for faculty leadership, improving decision-making.
• Configured and tested Workday reports and integrations supporting HR/Finance (Time Tracking, Absence, Headcount, Compensation).
• Streamlined academic and administrative workflows, cutting compliance report turnaround time by 25%.
• Standardized reporting documentation and data governance practices across departments

Product Owner / Lead Business Analyst / Senior Business Analyst / Business Analyst | Oct 2013 – Sep 2022
Delivered SaaS, ERP, and CRM projects remotely for U.S. clients, reporting directly to U.S. Product Managers, Directors, and CxOs.
Splunk (Monitoring & Analytics – U.S. Client) | Product Owner | Mar 2022 – Sep 2022
• Reported to U.S. Director of Engineering & Product VP.
• Implemented Splunk dashboards & alerts for operational KPIs across business-critical applications.
• Performed log analysis to identify bottlenecks and error trends, reducing incident resolution time by 20%.
• Owned backlog, prioritized use cases, and coordinated cross-time-zone sprints between U.S. and India teams.
Pendo.io (Product Analytics – U.S. Client) | Lead Business Analyst | Mar 2021 – Mar 2022
• Reported to U.S. Product Manager & Customer Success Director.
• Defined requirements for in-app guidance, product tours, and feedback loops to drive adoption.
• Designed onboarding flows and analytics that reduced training costs by 25% and improved feature usage.
• Built adoption dashboards and ran stakeholder workshops to translate insights into product roadmaps.
Hotjar (UX Insights – U.S. Client) | Senior Business Analyst | Mar 2020 – Mar 2021
• Reported to U.S. Product Director.
• Drove adoption of Hotjar heatmaps & session recordings to capture user behavior across digital journeys.
• Translated behavioral insights into functional requirements, improving conversion and engagement rates.
• Facilitated remote workshops with U.S. stakeholders; authored functional specs and acceptance criteria.
Mid-Sized U.S. Bank (Dynamics 365 Rollout) | Lead Business Analyst |March 2021–March 2022
• Reported to U.S. CIO & ERP Program Manager.
• Captured 100+ business/functional requirements across Finance & Sales for the D365 rollout.
• Conducted fit-gap analysis, reducing customizations by 40% and accelerating delivery timelines.
• Led UAT with 25+ U.S. users; standardized test cases and triaged defects, cutting defect rates by 35%.
Healthcare & Public Sector (U.S. Clients & State Agencies) | Senior BA |March 2018–March 2020
• Reported to U.S. Program Director (Public Sector) & VP (Healthcare).
• Authored 3+ business cases and RFPs; secured 100% funding approvals for modernization initiatives.
• Delivered Power BI dashboards for KPI/compliance; improved reporting accuracy and timeliness.
• Conducted process automation assessments, reducing manual effort by 20% in back-office operations.
Foundational ERP/CRM Projects – BFSI & Government (U.S. & India) | Business Analyst | October 2013– March 2018
• Reported to U.S. Project Managers & ERP Program Leads.
• Drafted BRDs, FRDs, use cases, and process flows for ERP/CRM programs.
• Supported ERP migrations to Dynamics 365 (Finance, AP/AR, Procurement) and early-stage UAT/QA.
• Collaborated with cross-functional teams to align solutions with business goals and compliance needs.

• Provided technical recruiting expertise to fortune 500 companies.Developed recruitment sources, conducted cold calling, ran reference checks, verified employment and academics, and negotiated full timeoffers
• Built talent pipeline according to core company values and role requirements.
• Used social media as recruitment tool by posting content and responding to inquiries or comments.
• Collaborated with recruitment and HR professional to achieve hiring goals.