Deepak Wadhera
Woodstock,Canada
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Guard-CAMI
Allied Universal
Ingersoll, Ontario
06.2024 - Current
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
Security Guard
Paragon Security-Ingersoll
07.2023 - 05.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Patrol Guard
Charger Logistics Inc
Brampton
05.2023 - 06.2023
- Reduced incidents of trespassing by vigilantly monitoring surveillance cameras and access control systems.
- Documented daily activities in detailed logs, ensuring accuracy and consistency for future reference and analysis.
- Assisted visitors by offering directions, answering questions, or alerting appropriate personnel when necessary.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Manager
McDonald's
Montague, Canada
07.2021 - 03.2023
- Reviewed daily sales reports for insights into areas of improvement or potential growth opportunities within the business operations.
- Led employee training sessions for improved performance and adherence to company standards.
- Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
- Continuously updated knowledge of industry best practices and trends, applying relevant learnings to maintain a competitive advantage in the marketplace.
- Boosted sales by developing promotional strategies and special offers in collaboration with the marketing team.
Crew Person
MCDONALD'S
London, Canada
09.2019 - 06.2021
- Take orders from customers and input their selections into the restaurant's computer systems
- Assemble orders on trays or in bags depending on the type of order
- Process large orders for events
- Greeting customers with a smile
- Taking accurate food orders
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift
- Served food quickly for positive guest experiences
Intern
Oberoi's Wildflower Hall
Shimla, INDIA
06.2016 - 10.2016
- Trained in all major departments including Front Office, Housekeeping, and Operations in fulfillment of Internship requirements
- Used OPERA and Fidelio to check-in and check-out guests and take reservations
- Performed duties at the Front Desk; handling guest inquiries and requests
- Assisted guests with dining reservations, attraction inquiries and all other guest activities as required; applied up selling techniques
- Settled guest accounts accurately while ensuring all service standards were followed
- Welcomed guests in traditional manner as per hotel policies
Education
Graduate certificate - Retirement Residence Management
Fanshawe College
London, ON05.2021
Graduate Certificate - Guest relation management
Fanshawe College
London, Ontario08.2020
Bachelor of Science - Hospitality and Hotel Administration
Chitkara University
Chandigarh05.2018
Skills
- Customer service
- Staff supervision
- Customer relations
- Sales techniques
- Operations support
- Staff training
- Customer relationship management (CRM)
Certification
- Security guard license (present first aid and CPR training)
- Certified Guest service Professional (tourism)
- Smart Serve
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
References
Nikhil Rathi (Manager-Enterprise)
Email: nikhilrathi05@gmail.com
Timeline
Security Guard-CAMI
Allied Universal
06.2024 - Current
Security Guard
Paragon Security-Ingersoll
07.2023 - 05.2024
Patrol Guard
Charger Logistics Inc
05.2023 - 06.2023
Manager
McDonald's
07.2021 - 03.2023
Crew Person
MCDONALD'S
09.2019 - 06.2021
Intern
Oberoi's Wildflower Hall
06.2016 - 10.2016
Graduate certificate - Retirement Residence Management
Fanshawe College
Graduate Certificate - Guest relation management
Fanshawe College
Bachelor of Science - Hospitality and Hotel Administration
Chitkara University