Deepak Verma
Surrey,BC
Summary
Motivated and accomplished Operations Manager with 2+ years of experience in the security industry. Adept at developing and implementing effective security strategies, leading high-performing teams, and ensuring compliance with industry standards. Proven success in enhancing operational efficiency and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Hillcrest Security
09.2021 - Current
- Oversees the day to day operations, scheduling, and assigning of security personnel.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Control budgets for security operations and monitor expenses.
- Attend meetings with supervisors to determine operational needs.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Security Guard
Hillcrest Security
02.2018 - 08.2021
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Patrolled and monitored premises in company vehicle, and by foot.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Gas Pump Attendant/Cashier
Shell Gas Station
10.2017 - 01.2018
- Maintained clean and orderly work station.
- Followed safety protocols while working, avoiding accidents and injuries.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
- Maintained inventory of all saleable items.
Education
Diploma - Tourism And Hospitality Management
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON04.2022
High School Diploma -
Baba Sahib Daas Public School
Bhawanigarh, India03.2016
Skills
- Proven experience as security manager/ patrol unit
- Experience using relevant technology and equipment CCTV, Wakie-Talkie etc
- Experience in reporting and emergency response planning
- Excellent knowledge of security protocols and procedures
- Solid understanding of budgeting and statistical data analysis
- Working knowledge of MS Office
- Excellent communication and interpersonal skills
- Outstanding organizational and leadership skills
- Committed and reliable
- Resolving Discrepancies
- Payroll Auditing
- Reviewing Timesheets
- Bookkeeping Skills
Languages
English
Native or Bilingual
Punjabi
Full Professional
Hindi
Professional Working
Certification
Licensed [Security] - [Feb 2023 - Feb 2025]
Additional Information
I am Willing to Relocate.
Timeline
Operations Manager
Hillcrest Security
09.2021 - Current
Security Guard
Hillcrest Security
02.2018 - 08.2021
Gas Pump Attendant/Cashier
Shell Gas Station
10.2017 - 01.2018
Diploma - Tourism And Hospitality Management
Cambrian College of Applied Arts And Technology
High School Diploma -
Baba Sahib Daas Public School
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