Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Deepak Tamang

Deepak Tamang

Woodstock,ON

Summary

This seasoned travel industry expert boasts a whopping 16 years of experience! Their primary focus has always been on delivering unforgettable, sustainable travel experiences to the most discerning of travelers. With a proven track record of building and nurturing relationships with a diverse range of stakeholders in the fast-paced tourism sector, this individual is a true force to be reckoned with. Their unwavering commitment to corporate social responsibility is matched only by their ability to create an energizing and collaborative work environment. Their unparalleled expertise in the field is highlighted by their powerful dedication to sustainability and their ability to forge meaningful connections with clients and partners alike.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager

Expedia Cruises
11.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Managed and motivated employees to be productive and engaged in work.

CEO

Raven Tours And Treks
05.2006 - Current
  • Developed operational initiatives to drive and maintain business growth.
  • Cultivated business culture focused on innovation, inclusivity, and performance.
  • Managed changing industry trends.
  • Updated business processes, products, and team compositions to serve customer needs better and generate new business opportunities.
  • Directed market expansions to meet evolving customer needs.
  • Directed technological improvements to reduce waste and business bottlenecks.
  • Established and maintained relationships with customers, vendors, and strategic partners.

Product Coordinator

Landsby
09.2022 - 12.2022
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.

Team Member

Toyota Bochuku
05.2022 - 09.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

Diploma - Global Tourism Business Specialisation

Seneca College School of Hospitality & Tourism, Toronto, ON
04.2023
  • Graduation with Distinction, [Semester 1,2 & 4, 2023]
  • Honour Roll, [Semester 1, 2 & 4, 2023]
  • [3.9] GPA

Bachelor of Science - Computer, Mathematics, Physics And English

Sherubtse College, Kanglung, Bhutan
12.2005

Skills

  • Managing Multiple Tasks
  • Business Analysis
  • Staff Management
  • Managing Files and Records
  • Verbal and Written Communication
  • Issue and Conflict Resolution
  • Product Management and Branding
  • Lead Generation
  • Managing Employee Relations
  • Team Leadership
  • Supplier Relations
  • Performance Tracking and Evaluations
  • Strategic Planning
  • Overseeing Employees
  • Managing Operations and Efficiency
  • Budget Controls

Accomplishments

  • A team of 25 staff members was supervised.
  • Customer feedback was documented and resolved, resulting in the revamping of the service and products offered.
  • 100% involvement of locals was achieved through effective promotion and advocacy of the products amongst customers.
  • Collaboration with the team led to volunteering for the maintenance of tourist sites.
  • The individual travelled to international fairs with the purpose of promoting the brand and destination.

Certification

  • ACTA - Safe Travel Planner Certified
  • CBI - Sustainability for Tour Operators
  • CLIA - ULP Meetings and Events at Sea
  • CLIA - Luxury Cruise Travel
  • ECPAT Certified
  • MoAF, Bhutan - Partners of Conservation
  • PATA - Industry Member
  • Seneca College - President's Honor List
  • The Travel Foundation Certificate
  • TICO - Supervisor/Manager Certificate
  • TICO - Travel Counsellor Certificate
  • Visit California Star Agent
  • Visit Florida Specialists

Timeline

Manager - Expedia Cruises
11.2022 - Current
Product Coordinator - Landsby
09.2022 - 12.2022
Team Member - Toyota Bochuku
05.2022 - 09.2022
CEO - Raven Tours And Treks
05.2006 - Current
Seneca College School of Hospitality & Tourism - Diploma, Global Tourism Business Specialisation
Sherubtse College - Bachelor of Science, Computer, Mathematics, Physics And English

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Deepak Tamang