Deepak Reddy Gurram
Vancouver
Summary
Offering strong communication and organizational skills, eager to learn and develop in a retail environment. Delivers the ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and build customer service and cash-handling skills in the given role.
Overview
1
1
year of professional experience
Work History
Digital Interaction Advisor
[24]7.ai
09.2023 - 01.2024
- I was responsible for assisting customers in identifying issues and explaining solutions to restore service and functionality, Using ticketing systems to manage and process support actions and requests
Cashier, Associate
D-Mart
01.2023 - 06.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided exceptional customer service, answering questions and helping customers locate items. Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
Digital Intraction Advisor
[24]7.ai
10.2022 - 12.2022
- I was responsible for assisting customers in identifying issues and explaining solutions to restore service and functionality, Using ticketing systems to manage and process support actions and requests
- Optimized website performance through regular analysis of user data, leading to improved usability and conversion rates.
Education
MBA -
University Canada West
Vancouver, BC12.2024
B.Com. - computer Applications
Sai Sudhir Degree And PG College
Hyderabad, India.06.2022
Skills
- Customer service
- Active listening
- Team collaboration
- Customer service excellence
- Time management
- Cleaning and sanitizing
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Current Role
student
Timeline
Digital Interaction Advisor
[24]7.ai
09.2023 - 01.2024
Cashier, Associate
D-Mart
01.2023 - 06.2023
Digital Intraction Advisor
[24]7.ai
10.2022 - 12.2022
MBA -
University Canada West
B.Com. - computer Applications
Sai Sudhir Degree And PG College
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