Deepak Pal
Sudbury,Canada
Summary
Dynamic marketing and project management professional with proven expertise in brand management and sales support. Excelled at BDS Connected Solutions by driving customer engagement and software solution sales. Skilled in marketing campaign management and cross-functional team collaboration, achieving significant project successes for clients like BMW. Demonstrates strong analytical abilities and social media savvy, enhancing brand visibility and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Snapdragon Brand Associate
BDS Connected Solutions
Sudbury, Canada
07.2024 - Current
- Educate customers about Snapdragon Copilot+ PCs at Costco, providing technical insights to support informed purchasing decisions
- Assist customers with software-related queries and troubleshoot issues, ensuring optimal user experience
- Promote the range of laptops available on Costco.ca, driving sales and increasing customer awareness
- Collect and share customer feedback with the BDS team to help improve sales strategies and customer service processes
- Test various software applications on laptops to assess their AI capabilities and NPU integration for improved product performance
Project Manager
Mondee Tech Pvt. Ltd.
Delhi, India
09.2021 - 02.2024
- Managed and executed multiple projects for major clients, including BMW, Kellogg's, NuVasive, TE Connectivity, and 43 other companies, ensuring timely and successful project delivery.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Utilized Microsoft Project to plan, track, and manage project timelines, resources, and deliverables, ensuring alignment with client expectations.
- Maintained project momentum through effective collaboration.
Project Associate
Fareportal India Pvt. Ltd. (Cheapoair.com)
02.2018 - 02.2020
- Managed corporate and leisure client accounts, delivering customized travel itineraries and handling bookings via GDS
- Acted as a liaison between clients and vendors to ensure timely delivery of travel services, resolving issues efficiently
- Assisted in project coordination tasks, using Microsoft Project to track deadlines and milestones for internal initiatives
- Supported the optimization of travel product offerings, working with the team to analyze customer preferences and suggest improvements
- Analyzed data from various travel partners to assist in the development of client-specific solutions that enhanced satisfaction and retention
Customer Service Representative
InterGlobe Technologies (Wowair.com)
05.2017 - 12.2017
- Provided exceptional customer service, handling inquiries about flight schedules, bookings, and airline policies
- Assisted customers with booking changes, cancellations, and refunds, ensuring a seamless process
- Maintained up-to-date knowledge of company services and procedures to deliver accurate and timely information to clients
- Documented and tracked customer interactions using CRM software, improving service resolution times and efficiency
Education
Post-Graduate Diploma - Project Management
Cambrian College
08.2025
Master of Business Administration - Marketing
Bharati Vidyapeeth University
India08-2019
B.A. - Economics and Political Science
Delhi University
India01.2015
Skills
- Marketing campaign management
- Brand management
- Sales support
- Merchandising strategies
- Forecasting
- Social media expertise
- Competitor analysis
- Business administration
- Marketing
References
References available upon request.
Timeline
Snapdragon Brand Associate
BDS Connected Solutions
07.2024 - Current
Project Manager
Mondee Tech Pvt. Ltd.
09.2021 - 02.2024
Project Associate
Fareportal India Pvt. Ltd. (Cheapoair.com)
02.2018 - 02.2020
Customer Service Representative
InterGlobe Technologies (Wowair.com)
05.2017 - 12.2017
Post-Graduate Diploma - Project Management
Cambrian College
Master of Business Administration - Marketing
Bharati Vidyapeeth University
B.A. - Economics and Political Science
Delhi University
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