DEEPAK N
MISSISSAUGA,CANADA
Summary
An experienced adept field engineer capable of providing technical engineering support; very flexible and capable of handling customer support, pre-sales and post-sales initiatives involving installation, demo, modification, and repair of complex equipment and systems; has knowledge in planning and development; can adapt well to equipment changes and satisfy client's unique requirements, results-oriented and a go-getter.
Overview
11
11
years of professional experience
1
1
Certification
Work History
REGIONAL MANAGER - SERVICE
STEDMAN PHARMACEUTICALS PRIVATE LIMITED
Chennai, India
09.2023 - 04.2024
- Service allocation necessitates for scheduled preventive maintenance and breakdown calls
- Formulating work schedules for service engineers
- Handled types of equipment are Hematology analyzer, Electrolytes, Clinical Chemistry analyzer- Semi and fully automated analyzer
- Furthermore, handling pre and post sales demonstration
- Assisting the sales team by reviewing comparative and customizing the requests for proposals
- Common administrative tasks are addressed, such as monitoring and updating the AMC and processing orders from Service Dealers and Customers
- Spares and consumables inventory tracking are managed
- Properly evaluated employees and customer input to enhance processes and procedures
- Revenue was generated by the selling of reagents and consumables.
AREA MANAGER -SALES & SERVICE
MEDHANDS HEALTH TECH
Chennai, India
12.2022 - 08.2023
- Engaged with customers to better understand their needs and deliver excellent service
- Supported sales team by developing and reviewing competitive and individualized quotes
- Handling pre and post-sales demonstrations
- Documented client requirements, cross-referencing needs, and product information
- New installations, stock entry/payment follow-up, AMC follow-up and Service calls for Government Hospitals and ambulances
- Conducted general administration duties including managing and updating AMC, processing Service Dealer and Customers orders & tracking inventory
- Executing routine Preventive maintenance service on the warranty and AMC machines.
TERRITORY MANAGER-SERVICE
SCHILLER HEALTHCARE INDIA PRIVATE LIMITED
Chennai, India
09.2017 - 10.2022
- Maintained excellent customer service by promptly following up on complaints and requests
- Handled types of equipment are Adult/Neonatal ventilators, Defibrillators, Monitors, Treadmills and Injectors
- Conducted general administration duties including managing and updating AMC, processing Service Dealer's orders and tracking inventory
- Prepared working schedules for Service Engineers
- New installations, stock entry/payment follow-up, AMC follow-up, and Service calls for TNMSC [Govt
- MCH & Govt
- Hospitals] and EMRI-108 ambulances
- Furthermore, service allocation necessitates scheduled preventive maintenance and breakdowns
- Handled pre and post-sales demonstration
- Managing Service Dealers in Government and Private Hospitals for New Installations, PMS, and Complaint Services
- Interacted with customers to keep them updated regarding new features and product updates, attending government tender and compliance work for all product lines
- Closely monitored employee feedback and customer reviews to help improve processes and procedures
- Picked up additional tasks to aid team success
- Achieved service time and quality targets.
BIOMEDICAL SERVICE ENGINEER
TBS -INDIA
Andhra Pradesh - Government Hospitals - Tirupathi- AP, India
04.2017 - 09.2017
- Responsible for executing all instrument calibrations, preventive maintenance, and breakdown calls
- Handled customer concerns and escalated major issues to the supervisor
- Handled Equipment is Digital/Manual sphygmomanometers, Ventilators, Warmers, and Multipara Monitors
- Hematology, electrolytes, and biochemistry equipment are all part of the lab's equipment
- Nebulizers, OT lights, ESU (Diathermy), sterilizers, and other medical devices.
SALES & SERVICE ENGINEER
R.V.INSTRUMENTS
Coimbatore, India
07.2014 - 04.2017
- Responsible for completing AMC breakdown calls and Instruments sales of Biochemistry, Electrolytes, Cell counters (for hematology), Centrifuge, Microscopes and Urine analyzers
- Marketing: EDTA /ESR tubes, Pipettes, Cards, Disposables, reagents, spares, etc
- Revenue generation through Re-agents and Spares
- Executing routine general maintenance service on the warranty unit and AMC.
SERVICE ENGINEER
SUN MEDICA
CHENNAI, INDIA
12.2012 - 01.2014
- Responsible for resolving warranty and AMC breakdown calls
- Executing routine general maintenance on the Warranty unit and AMC
- Revenue generation through Re-agents and Spares.
Education
M.B.A- Master of Business Administration - International Business
ANNAMALAI UNIVERSITY
TAMILNADU, INDIA01.2023
B.E -Bachelor of Engineering - Electronics and Communication Engineering
S.K.P Engineering College
Tiruvannamalai, TAMILNADU01.2008
Diploma in Electronics and Communication Engineering -
Sri Venkateshwara Polytechnic College
Vellore, TAMILNADU01.2004
X- PUBLIC EXAM in Matriculation -
Desia Matriculation Higher Sec. School
Vellore, TAMILNADU01.2001
Skills
- Servicing
- Troubleshooting
- Calibration and Installation
- Record-keeping compliance
- Strategic development
- Sales planning
- Operational management
Linguisticskills
- Tamil
- English
Personal Information
- Date of Birth: 10/03/86
- Marital Status: Married
Disclaimer
I do hereby assure you that the above information and the details are true to the best of my knowledge.
Languages
English
Professional Working
Tamil
Native or Bilingual
Certification
CCNA- CISCO CERTIFIED ETWORKING ASSOCIATE
Timeline
REGIONAL MANAGER - SERVICE
STEDMAN PHARMACEUTICALS PRIVATE LIMITED
09.2023 - 04.2024
AREA MANAGER -SALES & SERVICE
MEDHANDS HEALTH TECH
12.2022 - 08.2023
TERRITORY MANAGER-SERVICE
SCHILLER HEALTHCARE INDIA PRIVATE LIMITED
09.2017 - 10.2022
BIOMEDICAL SERVICE ENGINEER
TBS -INDIA
04.2017 - 09.2017
SALES & SERVICE ENGINEER
R.V.INSTRUMENTS
07.2014 - 04.2017
SERVICE ENGINEER
SUN MEDICA
12.2012 - 01.2014
M.B.A- Master of Business Administration - International Business
ANNAMALAI UNIVERSITY
B.E -Bachelor of Engineering - Electronics and Communication Engineering
S.K.P Engineering College
Diploma in Electronics and Communication Engineering -
Sri Venkateshwara Polytechnic College
X- PUBLIC EXAM in Matriculation -
Desia Matriculation Higher Sec. School