DEEPAK MANDAR
BARRIE,ON
Summary
A highly motivated and relationship-driven professional with a comprehensive background in financial services, client relations, and administrative excellence. I am passionate about supporting client success and fostering business growth by offering effective problem-solving and proactive assistance. I excel at building meaningful relationships, prioritizing client needs, and contributing to team success in dynamic environments. My strong interpersonal skills, attention to detail, and strategic approach to challenges allow me to effectively drive results in both individual and team settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Line Cook
Pur&Simple
02.2024 - Current
- Prepare a wide variety of dishes in accordance with restaurant standards and customer preferences
- Ensure food quality and presentation consistently meet company expectations
- Maintain a clean and organized kitchen environment and assist in managing inventory
- Collaborate closely with kitchen staff to ensure timely and efficient service delivery
Customer Service Representative
ETECH SOLUTIONS
11.2022 - 03.2023
- Managed a high volume of inbound customer calls, addressing inquiries with accuracy and efficiency
- Documented all customer interactions and ensured compliance with communication guidelines
- Safeguarded sensitive customer information and ensured confidentiality at all times
- Built strong customer relationships by providing personalized support and resolving issues in a timely manner
- Went above and beyond to resolve complaints and enhance the customer experience
Volunteer
Yuvalay, Maker Fest
02.2022 - 01.2023
- Developed creative event planning solutions with limited resources and budgets
- Introduced interactive activities such as 'Free Hugs' to promote mental health awareness and foster engagement
Facilitator
Leading Life
06.2022 - 08.2022
- Company Overview: Non-Profit
- Led six group sessions each week for adolescents, utilizing the SEE (Social, Emotional, and Ethical) Learning model to foster empathy, compassion, and emotional intelligence
- Documented sessions and gathered feedback to continuously improve future programming
- Non-Profit
BDQ LOGISTICS
01.2021 - 10.2021
- Managed detailed records of calls, both physical and electronic, ensuring data accessibility and organization
- Optimized delivery schedules for a fleet of 15 vehicles, reducing delays and improving operational efficiency
- Supervised and organized subordinate staff to ensure tasks met company standards and timelines
- Coordinated deliveries and worked closely with drivers to ensure timely and accurate service
- Generated reports to track deliveries and ensure all documentation was compliant with regulations
- Trained new team members on best practices and company protocols
- Managed customer accounts, ensuring accurate invoicing and timely billing
Intern
Blue Events
05.2021 - 07.2021
- Company Overview: Event Management
- Conducted market research to identify potential clients for event services
- Maintained and organized a comprehensive database of target companies, categorized by industry, size, and location
- Led the planning and execution of the university's annual fest, managing a team of 60 individuals
- Developed event timelines, SOPs, and promotional strategies to ensure smooth event operations
- Negotiated sponsorship deals and coordinated with vendors to deliver a successful event
- Event Management
Education
Graduate Certificate Program - Global Business Management
Georgian College
Barrie, ON08.2024
Bachelor of Commerce - insurance and banking (BCom)
Maharaja Sayajirao University
Vadodara06.2021
Skills
- Strong Interpersonal & Written Communication
- Client Engagement & Time Management
- Leadership & Organizational Skills
- Customer Service & Attentive Learning
- Process Documentation & Administrative Support
- Proficiency with Salesforce CRM
- Proficiency with Power BI
- Proficiency with Microsoft Office
- Team Collaboration
- Sales Expertise
- Negotiation & Problem Solving
- Executive-Level Communication & Analytical Skills
- Goal-Oriented & Persuasive
- Attention to Detail
Languages
English
Full Professional
Certification
Dispatch
Freight brokerage
Timeline
Line Cook
Pur&Simple
02.2024 - Current
Customer Service Representative
ETECH SOLUTIONS
11.2022 - 03.2023
Facilitator
Leading Life
06.2022 - 08.2022
Volunteer
Yuvalay, Maker Fest
02.2022 - 01.2023
Intern
Blue Events
05.2021 - 07.2021
BDQ LOGISTICS
01.2021 - 10.2021
Graduate Certificate Program - Global Business Management
Georgian College
Bachelor of Commerce - insurance and banking (BCom)
Maharaja Sayajirao University
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