DEEPAK KUMAR BHALKE
Toronto,ON
Summary
Experienced and professional Dynamics 365 Techno-Functional Consultant with over a decade of expertise in Retail, E-commerce, and Supply Chain. Successfully implemented and managed systems across 11 diverse business domains, including FMCG, Oil & Gas, Metal and Costume Jewelry, Book Publishing, Consumer Packaged Goods, Restaurants, and E-commerce. Skilled in collaborating with key business owners, managing change, and driving business transformation. Known for a high level of energy and urgency in bug fixes and issue resolution, coupled with hands-on technical knowledge of applications and software. A resourceful consultant with exceptional attention to detail and strong client engagement skills, dedicated to designing software systems that consistently exceed project expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Techno-functional Consultant
Wipro
04.2022 - Current
- Implemented the Omni-channel fashion business thorough Business Study & Business Process Consulting in D365 Retail and Commerce
- Involved in supporting day-to-day issues and working on enhancement and new process mapping in D365
- Designed and implemented the third-party E-commerce online store using standard e-commerce APIs with customized invoice process and omnichannel distribution
- Designed and implemented integration and process flow for third-party tools like CUB devices for stock counting, SVS for Gift Cards and Priscilla for a loyalty program and Adobe for customer master in D365 and POS
- Developed custom solutions based upon clients' strict requirements
- Prioritized projects and project tasks depending upon key milestones and deadline dates
- Developed program schedules and monitored milestones, managing production flow to guide production orders to correct and timely completion
- Assisted clients in fully integrating D365 solutions into current business environments, providing input on best practices and recommendations for maximizing utility of company solutions
- Completed required financial paperwork and contributed to financial reporting on daily sales, close-outs and bank deposits
- Determined areas for improvement and implemented processes to alleviate problems
- Oversaw digital imaging, scheduling and running production on full-service orders
- Supported investment management via funding requests, baseline change requests and regular project reporting
- Configured D365 systems to meet the unique business requirements of individual clients
- Analyzed problematic areas to provide recommendations and solutions
- Created monthly forecast templates and resource management allocations for approved projects
- Supported clients with business analysis, documentation, and data modeling.
Manager
Tata Consumer Products
11.2019 - 04.2022
- Implemented Food & Beverages business model in D365 Retail & Commerce and Supply Chain
- Conducted Necessary Project Status Reporting and supporting and resolving day-to-day issues and new enhancements
- Mapping of Company Structure & Business Processes in Microsoft Dynamics D365 for Retail and providing the best solution on MS Dynamics functionality & Design
- Involve in major custom processes of Discounts, loyalty, and multiple prices on multiple barcodes of the same article etc
- Preparation of Technical Documents and closely work with them to attain the desired result
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Established team priority, maintained schedules and monitored performance
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Leveraged data and analytics to make informed decisions and drive business improvements
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Senior Techno-functional Consultant
Tata Consultancy Services
10.2018 - 11.2019
- Mapping of Company Structure & Business Processes in Microsoft Dynamics AX for Retail & POS Installation
- Preparing the Functional design document FRD, FDD, and Fit gap analysis
- Coordinating with the technical consultants to get the customizations done
- Active Interactions with the Technical team for development & Testing of the solution as per the user's requirements
- Enhancements to cater to specific client requirements, which are not there is a standard system in D365 as hospitality and Jewelry business models like table management, KOT management, bill splitting, gold rates, Repair orders process, Custom New Design process and so on
- Installation and configurations of AX 2012 and its Retail components Prepared several Business requirements and Report design documents for cross-functional needs
- Worked with both offshore and onshore clients.
Functional Consultant
Dynamic Netsoft Technologies Private Limited
03.2014 - 10.2018
- Understand, analyze, and define the business process requirements of an organization
- Study of As Is & To Be Business process
- Preparing the Minutes of meetings, FRDs, Fit-Gap, Master data templates, and related documents
- Preparing the Functional design document fit and FDD gap based on the requirement
- Installation and configuration of Dynamics AX and Retail components
- Work with the project team and our clients to ensure successful delivery
- Involved and configured 100+ Stores rollouts including installation
- Customized the process to restrict the sale of articles without inventory.
Education
Skills
- Skills Subject Matter Expert in E-Commerce and retail operations improvement Technics
- Equipped with Consulting experience & certified in Microsoft Dynamics Retail D365
- Experienced IT & Business Digital Transformation Advisor offering 105 years' Experience with Successful records with top-notch Implementation and Project management abilities
- Driving business applications and infrastructure projects
- In-Store Customers' Purchasing Behaviors & On-Line till probability of losing Customers to other Competitors
- ERP Implementation
- Mobile Application Development
- Requirements Gathering
- User Training
- Solution Design
- Business Process Analysis
- Business Intelligence
Certification
- MB-300: Microsoft Dynamics 365 core finance
- MB-340: Microsoft Dynamics 365 for Retail
- MB6-897: MS Dynamics 365 For Retail
- MB-700: Microsoft Dynamics 365: Finance and Operations Apps Solution Architect
- MB-320: Microsoft Dynamics 365 Supply Chain Management, Manufacturing
Languages
English
Full Professional
Timeline
Lead Techno-functional Consultant
Wipro
04.2022 - Current
Manager
Tata Consumer Products
11.2019 - 04.2022
Senior Techno-functional Consultant
Tata Consultancy Services
10.2018 - 11.2019
Functional Consultant
Dynamic Netsoft Technologies Private Limited
03.2014 - 10.2018
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