DEEPAK CHAWLA

Digital technology leader with 19+ years of strategic leadership experience in driving digital transformations, omnichannel commerce growth, customer-centric technology innovation, and operational excellence across FoodTech, FinTech, Insurance, and E-commerce sectors. Proven record of scaling digital revenues, optimizing customer experiences, and collaborating with international teams and franchise partners in LAC, North America, Europe, and APAC.

• Cornell University: Digital Technology Leadership Program
• Project Management Professional (PMP)
• Oracle Certified Professional
• Sun Certified Java Programmer
• TOGAF Foundation

• Drove double-digit digital sales growth in key LAC markets by launching strategic initiatives — including coupon wallet, WhatsApp ordering, and next-gen e-commerce platforms.
• Grew mobile app revenue contribution by 2X with the launch of a new app and CRM platform (BRAZE).
• Implemented promotional tools (coupons, gift cards) into the consumer journey, boosting average check value by 20%

Delivered multi-year digital strategies, roadmap and products, significantly enhancing franchise and business performance globally., Significantly increased digital sales contribution through optimized e-commerce and mobile channels., Implemented customer-centric digital platforms (CRM, QR ordering, WhatsApp ordering) enhancing customer retention and lifetime value., Established actionable analytics-driven feedback systems improving customer satisfaction metrics across multiple regions., Successfully streamlined technology stacks (POS, middleware integrations, digital delivery systems) to reduce service disruptions and elevate service reliability.